Head of Professional Services
Il y a 6 mois
With unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information that defines how an organization runs. Today, the world’s most iconic brands and disruptive innovators trust Icertis to fully realize the intent of their combined 10 million contracts worth more than $1 trillion, in 40+ languages and 93 countries.
**Who we are**:Icertis is the only contract intelligence platform companies trust to keep them out in front, now and in the future. Our unwavering commitment to contract intelligence is grounded in our FORTE values—Fairness, Openness, Respect, Teamwork and Execution—which guide all our interactions with employees, customers, partners and stakeholders. Because in our mission to be the contract intelligence platform of the world, we believe how we get there is as important as the destination
**Position Summary**
***
The Head of Professional Services plays a pivotal role in overseeing the successful implementation of Icertis Software projects. Reporting to the Corporate Vice President of Professional Service Europe and APAC, this position manages a team of directors responsible for deploying our solutions to strategic customers across Europe. We are seeking someone with extensive experience in large-scale strategic implementations who can drive solution-focused discussions with customers. This role encompasses P&L management, customer success, and fostering growth.
This position can be based anywhere in Germany, for a preference for Frankfurt or Munich, where we have offices.
**What You Will Contribute**:
- Provide strategic guidance in client implementation service delivery, managing implementation projects, staffing, and ensuring customer satisfaction.
- Maintain tight control over project schedules, budgets, and risk management while keeping projects on track.
- Proactively identify project risks and offer prudent recommendations for risk mitigation.
- Set and manage client expectations and execute project work plans.
- Act as a key advisor to the team, guiding the direction of implementation and professional services efforts.
- Keep a close eye on capacity, implementation workload, and resource constraints, providing advanced visibility into potential risks.
- Identify training needs for Professional Services teams and coordinate the development of new training materials.
- Ensure budgets, schedules, and performance standards are met.
- Drive process improvements, develop policies, procedures, methods, and tools to enhance service delivery and customer value.
- Serve as the primary point of contact for customer escalations during implementation.
- Collaborate closely with Product Management, Engineering, QA, and cross-functional teams to enhance the customer experience.
- Work with the Partner team to train and enable partners in implementing Icertis Software.
**What You Bring**:
- Track record of experience managing high-performing Professional Services teams within a product or services company, where service delivery is the primary focus.
- Project management or consulting experience in a SaaS company.
- Fluency in German and in English is required.
- Profound experience in Procurement is preferred.
- Proven ability to manage large, complex programs within a fast-paced, matrix management organization.
- Strong interpersonal skills with a demonstrated ability to engage and influence effectively at all organizational levels.
- Proficiency in data evaluation to identify potential issues and mitigate risks, enabling informed judgements.
- Exceptional client relationship management skills, coupled with a solution-oriented mindset and the ability to execute implementation plans for a successful go-live.
- A track record of delivering solutions successfully, managing multiple complex projects, handling priorities, and meeting strict deadlines.
**What we offer**:
We are committed to the health and well-being of all Icertians, their families, the communities they live in, and our customers. This commitment is represented in the Icertis “Four Rings of Responsibility”: Take Care of Self, Take Care of Family, Take Care of Community, and Take Care of Business, in that order.
Icertis is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.
-
Head of Professional Services
Il y a 6 mois
Paris, France Icertis Temps pleinWith unmatched technology and category-defining innovation, Icertis pushes the boundaries of what’s possible with contract lifecycle management (CLM). The AI-powered, analyst-validated Icertis Contract Intelligence (ICI) platform turns contracts from static documents into strategic advantage by structuring and connecting the critical contract information...
-
Head of Investment
Il y a 6 mois
Paris, France MS Amlin Temps pleinHead of Investments Full-time | Paris OR Brussels OR Amstelveen About the role: Our Finance Team is looking for an enthusiastic and reliable Head of Investments (full-time) to start as soon as possible Your responsibilities: - Managing, overseeing and reporting on our outsourced asset management function. - Assume ownership for the following risks (based...
-
Head of Global Drs Development
Il y a 6 mois
Paris, France International Chamber of Commerce (ICC) Temps pleinICC Dispute Resolution Services (‘ICC DRS’) is currently recruiting a Head of Global DRS Development to raise the profile of ICC DRS globally, help acquire new users and expand existing user relationships. As the institutional representative of over 45 million businesses in more than 170 countries, the International Chamber of Commerce operates with a...
-
Head of Sales
Il y a 7 mois
Paris, France TheWiseSeeker Temps pleinChez The Wise Seeker nous recherchons un Head of Sales pour l'un de nos clients sur Paris. **Lieu**: PARIS **Secteur**: Aérospatiale **Personnel à charge**: Sales team Reporting directly to the CEO, the position of Head of Sales is strategically vital for the growth of our client. Vos missions The Head of Sales is accountable for the Sales department's...
-
Head of Customer Success Saas
Il y a 6 mois
Paris, France Qobra Temps plein**Job description**: Today's CS team is composed of 4 customer success directly reporting to the CEO, Antoine. Your role would be to take the Head of Customer Success position, managing the team, and soon reporting to the CEO. **Your goals**: The main objective is to take Customer Success to the next level. The Head of Customer Success should grow us: From...
-
Head of Marketing
Il y a 6 mois
Paris, France Recruitment Room Temps pleinWe are looking to hire a Head of Marketing & Communications. This is a full-time, remote position; however, frequent in-person meet-ups are to be expected. As our Head of Marketing & Communications, you will have a decisive role in establishing our brand, crafting strategies across multiple customer segments, and owning marketing operations and budgets....
-
Head of Technology
Il y a 7 mois
Paris, France Everest Re Group, Ltd. Temps pleinTitle: Head of Technology Company: Everest Advisors (Uk), Ltd. Job Category: Underwriting **Job Description**: This is a fantastic opportunity for a strong self-motivated proven leader to join our growing Industry Practices team as Head of the Technology Practice and E&O - International, reporting into the International Head of Industry Practices. In...
-
Head of Cybersecurity
Il y a 7 mois
Paris 2e, France tiko Services SAS Temps plein**Your responsibility**: As Head of Cybersecurity, your mission is to ensure security of tiko’s information systems, data, and digital assets over their full lifecycle. tiko's ecosystem combines IT, OT, and IoT together in a unique way: your interdisciplinary knowledge and experience from different industries allows you to strengthen the resilience of our...
-
Head of Marketing
Il y a 2 mois
Paris, France Techruiter Temps pleinRevenue-generating startup that is building a revolutionary mobile app that aims to revolutionize mapping! We're passionate about building apps that shape the way people interact with technology. We're looking for a forward-thinking and dynamic Head of Marketing to lead our marketing team and drive user acquisition.As the Head of Marketing, you will be...
-
Head of Data Innovation
il y a 6 heures
Paris, Île-de-France papernest Temps pleinWe're looking for a seasoned data professional to join our leadership team as a Head of Data. If you have a passion for driving business growth through data-driven insights, we encourage you to apply for this exciting opportunity.About the PositionThis is a short-term contract lasting from January to June 2025, replacing a temporary leave of absence. The...
-
Head of Data
Il y a 7 mois
Paris, France Phaidon London- Glocomms Temps pleinReprésentant un client Fintech établi basé à Paris, je suis à la recherche d'un Head of Data pour définir la nouvelle stratégie de données et la vision pour utiliser pleinement les actifs de données existants tout en assurant la sécurité et la conformité. Le client est une société de services financiers de premier plan qui a intégré les...
-
Head of Reserving Allocations
Il y a 3 mois
Paris, France AXA Group Temps pleinHead of Reserving Allocation Location flexible: London, Dublin, or Paris We invent the new to help the world move forward. Combining powerful analytics and deeper insights with bigger ideas and innovative solutions, we free up our clients’ potential, thereby fulfilling our own. Take it seriously. Make it fun. Know it matters. Currently at AXA XL, we...
-
Head of PMO Services
il y a 3 semaines
Paris, France Artelys Temps pleinArtelys is a leading consulting firm specializing in delivering innovative and complex energy transition software solutions based on advanced data science and models. We partner with our clients to drive successful energy transformations, ensuring sustainability and efficiency. As we expand our service offerings, we are seeking a dynamic and experienced...
-
Head of Compliance
Il y a 2 mois
Paris, France Selby Jennings Temps pleinOur client is a financial services institution, seeking an experienced Head of Compliance to join their team in Paris. The successful candidate will play a key role in ensuring that the company adheres to all regulatory requirements, while promoting a culture of compliance across the business.Responsibilities:Maintain strong relationships with regulatory...
-
Head of Engineering
il y a 2 semaines
Paris, France Bigblue Temps pleinAs Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify,...
-
Head of Engineering
Il y a 2 mois
Paris, France Bigblue Temps pleinAs Amazon is pouring billions into its e-commerce infrastructure, independent brands are struggling to offer the same level of trust and experience to their customers. They're now faced with a difficult choice: hop onto the Amazon train or lose customers every day. Bigblue helps independent brands fight back. Together with companies like Stripe and Shopify,...
-
Head of Product
Il y a 3 mois
Paris, France ManoMano Temps pleinIn less than a decade, ManoMano has become a key player in the home improvement and renovation sector. Founded in France in 2013 by two French DIY enthusiasts amazed at the lack of digitalization in the market, ManoMano is now present in 6 European countries (France, Belgium, Spain, Italy, Germany, UK), federates over 5,000 sellers and now offers the widest...
-
Head of Global Wordings
Il y a 3 mois
Paris, France AXA Group Temps pleinHead of Global Wordings Open to Global Applications – preferably UK, USA, France, Germany, or Spain The Head of Global Wordings will oversee the global wordings teams and wordings reviews across all three Business Units. The role reports to the Global Head of Litigation, Wordings and Employment Law for AXA XL. The primary objective is to transform our...
-
Head of Growth
il y a 3 semaines
Paris, France Hublo Temps pleinAt Hublo, **we believe in the power of technology to transform the healthcare sector**. We envision a world where healthcare facilities are not just buildings, but thriving environments that inspire and support our healthcare professionals. To achieve this vision, we must first address the pressing need for healthcare facilities to recruit and maintain...
-
Head of Global People Operations
il y a 3 semaines
Paris, Île-de-France Business for Social Responsibility Temps pleinBusiness for Social Responsibility (BSR) is a leading sustainable business network and consultancy that empowers organizations to create a better world.We are seeking an experienced Head of Global People Operations to lead our People & Culture team, driving the development and implementation of HR strategies across the organization.This role reports to the...