Quality Assurance Intern
il y a 2 semaines
About the role:
The Quality Assurance (QA) team drives value by ensuring business factors impacting customer experience and risk are quantified, shared and resolved, improving our overall customer experience. The team regularly reviews customer contacts across all support channels focusing on business, compliance, and customer focus areas, ensuring interactions with our customers are in line with expectations and Back Markets Core Values and Beliefs.
**Your Mission (If You Accept It)**:
- Collaborate with BPO (business process outsourcing) partners to perform quality analyses and support teams in auditing customer service interactions, providing analytics, and conducting calibrations.
- Provide data analysis for a given market as well as coaching for auditors, utilizing actionable insights to enhance customer experience and operational efficiency.
- Measure customer experience through quality evaluations and CSAT (STAR) survey responses.
- Monitor call center metrics such as AHT and Time to Solve to gauge operational efficiency.
**You’re At The Right Place If**:
- Ability to analyze data and provide actionable insights
- Proficiency with electronic tools to help manage and track work (e.g. Google Suite, Excel, Confluence etc.)
- Proven ability to effectively work cross-departmentally to drive change
- Effectively communicate with individuals at all levels internally and externally
- Fluent in both English and Spanish. (or French)
**About the internship**:
- Starting date is July 2024
- Duration : 6 months
- Location : Bordeaux, France
- You must be enrolled in a school that provides internship contract
**Recruitment Process**:
- Interview (Video call on Zoom) with Fleur, Talent Acquisition Specialist
- Technical test (Home assignment)
- Technical fit Interview (Video call on Zoom) with Florian (Head of BPO Management)
- Cultural fit Interview (Video call on Zoom) with Vivien (Head of After sales Operations)
-
Quality Assurance Specialist
il y a 2 jours
Bordeaux, France Back Market Temps pleinBack Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality,...
-
Quality Assurance Specialist
il y a 5 jours
Bordeaux, France BACK MARKET Temps pleinBack Market is the worlds leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!).Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality, accessible,...
-
Junior QA Specialist
il y a 1 mois
Bordeaux, France TalentKompass Deutschland Temps plein**LOCATION**: Remote Work **SCHEDULE**: Part-time *** Are you eager to build a career in Quality Assurance (QA)? TalentKompass Deutschland, a leading Human Resources company based in Germany, invites you to join our prestigious client, a reputable Management Consulting firm, as a Quality Assurance Intern. This remote position offers a unique opportunity...
-
Catalog Product Quality Intern
il y a 1 semaine
Bordeaux, France BACK MARKET Temps pleinThe Catalog team is part of the Marketing department, looking to efficiently promote our products in our acquisition channels to reach a maximum of users. Our mission is to provide our users with the most thorough and complete product information to educate and ease the navigation, comparison, and understanding of the products.As Catalog Product Quality...
-
Catalog Product Quality Intern
il y a 5 jours
Bordeaux, France Back Market Temps pleinBack Market is the world’s leading refurbished electronics marketplace with a team of 650 people, powering operations in 21 countries (and counting!). Named one of the World's Most Innovative Companies by Fast Company in 2019 and again in 2021, our mission is simple: empowering people to consume tech sustainably by offering folks a high quality,...
-
Apprenti(E) Quality Assurance Assistant
il y a 1 mois
Bordeaux, France Viatris Temps plein9132 Meda Manufacturing S.A.S. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines...
-
Alternant(E) Assurance Qualité Fournisseur
il y a 3 jours
Bordeaux, France Viatris Temps pleinMeda Manufacturing S.A.S. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless...
-
Alternant(E) Assurance Qualité Fournisseurs
il y a 1 mois
Bordeaux, France Viatris Temps plein9132 Meda Manufacturing S.A.S. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines...
-
Stagiaire Assurance Qualite Système
il y a 1 mois
Bordeaux, France Viatris Temps plein9132 Meda Manufacturing S.A.S. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines...
-
Head of Quality Assurance
il y a 1 mois
Bordeaux, France TEAM IS Temps plein**Présentation de la société**: Lancé en 2021, **Team.is est** **u**ne start-up de recrutement spécialisée** dans la chasse et le recrutement de profils IT, Digital, Ingénierie & Supply Chain. **Team.is c'est avant tout une entreprise à taille humaine animée par la passion du recrutement !** **Description**: En postulant à cette offre, vous aurez...
-
Stagiaire Assurance Qualite Produit
il y a 4 semaines
Bordeaux, France Viatris Temps plein9132 Meda Manufacturing S.A.S. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines...
-
HR Intern
il y a 1 mois
Bordeaux, France Hexagon AB Temps plein**About Hexagon**- **Vacancy Name** - HR intern**Vacancy No** - VN4972**Work Location** - St Aubin**Location Country** - France**Basis** - Employee**Employment Type** - Intern**Duration (if Temporary Contract)** - 33**Main Tasks & Requirements** **Job Title**:HR Specialist Internship **VN**: VN4972 **Business Unit**:GEO EMEA **Location**:Hybrid work - St...
-
Testeur Qa Quality Assurance H/F
il y a 1 mois
Bordeaux, France Aubay Temps pleinLe Groupe Aubay : Aubay est une entreprise dynamique et innovante spécialisée dans les services informatiques. Chez Aubay, nous aimons les défis technologiques et les projets passionnants, et nous savons que l'épanouissement de nos collaborateurs est essentiel à notre succès. Nous sommes une équipe à taille humaine, où chacun joue un rôle...
-
Associate Specialist Quality System
il y a 4 semaines
Bordeaux, France Integra LifeSciences Temps pleinChanging lives. Building Careers. Joining us is a chance for you to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, more than 4,000 of us are challenging what’s possible and making headway to help improve outcomes. - Job Description - Vous...
-
Référent(E) Mission Assurance Qualité
il y a 1 mois
Bordeaux, France Pôle Emploi Temps pleinIntégré à l'équipe Quality Assurance (QA) au sein de la Direction du Système d'Information et de la Sécurité Informatique (DSISI) de FLOA, le référent mission assurance qualité a pour mission de réaliser les recettes liées aux développements réalisés dans le cadre de son équipe Agile. Il réalise principalement les missions suivantes : -...
-
Formateur Assurances Iard
il y a 1 mois
Bordeaux, France ADENES ACADEMY Temps plein**Description de l'entreprise**: Créé en 2021, le Centre de Formation des Apprentis du Groupe ADENES, ADENES Academy, a pour objectif de former de futurs professionnels de l'assurance avec le BTS Assurance et de la relation client avec le BTS NDRC. **Description du poste**: ADENES ACADEMY, Centre de Formation des Apprentis du Groupe ADENES, recrute un...
-
Bts Assurance en Alternance
il y a 4 semaines
Bordeaux, France ADENES ACADEMY Temps pleinADENES ACADEMY, Centre de Formation aux métiers de l’Assurance du Groupe ADENES basé à Saint - Etienne et à Bordeaux prépare au diplôme du BTS Assurance. En choisissant ADENES ACADEMY, tu pourras effectuer ton alternance pour préparer le BTS Assurance dans l’une de nos agences et bénéficier de l’expérience d’un réseau connu et reconnu. Si...
-
Alternant(E) Assurance Qualité Produit
il y a 3 jours
Bordeaux, France Viatris Temps pleinMeda Manufacturing S.A.S. At VIATRIS, we see healthcare not as it is but as it should be. We act courageously and are uniquely positioned to be a source of stability in a world of evolving healthcare needs. Viatris empowers people worldwide to live healthier at every stage of life. We do so via: Access - Providing high quality trusted medicines regardless...
-
Clinical Research Intern, Bordeaux
il y a 1 mois
Bordeaux, France SOPHiA GENETICS Temps plein**_Be part of our mission to disrupt the healthcare and democratize the data driven medicine!_** SOPHiA GENETICS is looking for a **Clinical Research Intern** to join the Clinical Operations (ClinOps) Team to support activities related to multimodal projects leveraging on the aggregation of clinical, biological, imaging and genomics data. Combining...
-
Gestionnaire Clients en Assurance
il y a 4 semaines
Bordeaux, France AMV Temps pleinDescription du poste **Métier**: - IARD SOUSCRIPTION PRODUCTION - Gestionnaire Clients**Intitulé du poste**: - Gestionnaire Clients en assurance H/F**Contrat**: - CDI**Description du poste**: - Vous aimez la relation client ? Vous êtes fier de satisfaire votre client en lui apportant un service d’excellence ? Vous souhaitez intégrer une société...