Operations and Customer Service Associate
Il y a 5 mois
**Loop Overview -**
Loop Global Holdings, LLC (LGH) was established in 2019 and is managed by TerraCycle, Inc (the majority owner in
Loop). Loop is a global circular shopping system that enables brands, retailers and consumers to transition from single
- use disposable materials to reusable, durable containers (packaging), washed by Loop and refilled by the brand owners.
Loop has engaged many of the world's largest consumer product companies (including P&G, Nestlé, Unilever, PepsiCo,
Coca-Cola, Mondēlez, and others) and many of the world's largest retailers (including Tesco, Carrefour, Kroger, Aeon,
McDonald's, and others) in the Loop platform. Loop is currently available in the US, UK,Canada, Japan, and France.
**Job Overview -**
We are looking for a Operations and Customer Service Associate who is bilingual in French & English to join our team
for Loop EU with 2+ years experience in Operations, Customer Service and/or Supply Chain management. We are
looking for a passionate, mission-driven professional who can uphold our high Customer ratings and build relationships
with our dedicated customers and vendors.
This position sits on the Loop Operations and will have the opportunity to support varied projects cross-functionally.
day operations and supply chain function in France, guiding customers and partners through issues and ensuring they are
solved with a positive experience. The position will require excellent communication and organizational skills, as well as
an ability to excel at independent work.
**PRIMARY JOB RESPONSIBILITIES - Scope : France & Europe**
**Operations and Supply Chain**:
- Day-to-day management of vendors(logistics, warehouse, and cleaning) ensuring they deliver based on business
needs.
- Monitor performance of loops supply chain and act to resolve issues that arise. (logistics and IT-related).
Including generating and presenting reporting, and measurements
- Work closely with Loop QA, packaging team, commercial team to ensure vendors are complying on an
operational level with loop's requirements
- Being the local hand ensuring a smooth and efficient growth and new launches of partners
- Support building an ecosystem of vendors to support Loop'g growth in Europe.
**Customer Service**:
- Become an expert in all aspects of the Loop concept for its presence in store and online
- Help develop customer service processes, questions and answers to resolve issues that will satisfy the consumer
in a timely and personable manner
- Address general and account-specific customer inquiries; provide clear and concise information and update
customer account information as needed
- Use tools and resources to identify creative solutions and anticipate customer needs in our commitment to
maintaining the first point of contact resolution
- Meet performance goals that include, but are not limited to, customer survey results, schedule adherence,
quality and compliance standard
- Engage with our community through our social media channels to build relationships and answer questions
**Requirements/Skills**:
- 1+ years of professional experience in a customer service, operations management or supply chain management
role.
- Bilingual in French & English
- Strong attention to detail and problem-solving skills.
- Excellent interpersonal, verbal & written communication skills.
- Ability to adapt and thrive in a dynamic business environment.
- Ability to develop innovative & creative solutions with a proactive mindset.
- Excellent organizational, time management, and prioritization skills.
**Benefits and Perks**:
Salary depending on experience
25 Paid Holiday Days
Flex Friday
2 Volunteering Days
Company Pension contribution
Enhanced Parental Leave
Quarterly team engagement
Hybrid working - opportunity to work from home as well as the office
Work anywhere in the world for up to for 1 month
Office exchange programme
Job description is not all-inclusive. TerraCycle reserves the right to amend this job description at any time. TerraCycle is
have the eligibility to work in France.
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