Os Administrator Windows

**Founded in 1951 in the centre of France, Walden is an independent Family Group managed with passion, and today it has become a major player in logistics and transport in Europe. Walden is organized around 3 pillars: Healthcare, as the European leader in transport and logistics (Movianto, Eurotranspharma, Transpharma International); Express Transport, as the first private operator in B2B and B2C in France (Ciblex and Relais Colis), and finally Digital, as editor and developer (Pharmapilot).**

**In particular, Pharma Pilot is our European-scale IT services company specializing in value-added services to support market access for European pharmaceuticals companies, through a centralized proprietary WMS platform, a centralized proprietary TMS platform, a web Access tool (used by the pharmacists), and a D2P platform.**

**Name of the role**: OS Administrator Windows

**Location**: Cournon D'auvergne (Auvergne) or Moussy le Neuf ( Île-de-France)

1 / **MAIN PURPOSE OF JOB**

Responsible for operational and project-based assignments. Duties include but not limited to systems configuration, break-fix, updates, upgrades and day to day management of infrastructure-based hardware and software environments. Responsible for incident and request queues, On-Call duties, and system changes The Administrator will be the bridge between the technician level 2 and the engineer team.

Direct report for this position is the Infrastructure Manager France

2 / **ESSENTIAL FUNCTIONS AND RESPONSABILITIES**
- Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
- Responsible for capacity, storage planning, and database performance
- Install and upgrade computer components and software, manage virtual servers, and integrate automation processes.
- Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues.
- Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure.
- Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures.
- Responsible for capacity, storage planning, and database performance
- Utilize strong troubleshooting and diagnostic skills related to computer and software technical issues.
- Team collaboration is a must, as this role will interact directly with every level of the organization, prioritizing the needs of individual team members and the organization within their daily duties.
- Inventory tracking and provisioning via Microsoft SSCM/Intune, Azure
- Arrange service by software or hardware vendors to repair or replace defective products.
- Develop and communicate department projects, implementations, and goals.
- Maintain knowledge of technology innovations and trends
- Monitor vendor communications and sites for updates, patches, firmware.
- Adhere to standard process and policy (change control)
- Performs other duties as required.

3 / **REQUIREMENT AND SKILLS**

REQUIREMENT:

- Associate or bachelor’s degree in computer science, Information Technology, System Administration, or a closely related field, or equivalent experience required.
- 3-5 years of system administration
- Analytical, troubleshooting, and problem-solving skills
- System administration and IT certifications in Microsoft, or other network related fields are a plus

HARD SKILL
- Strong knowledge of Microsoft Windows
- Experience in Microsoft 365 and Azure environments
- Experience of database optimization
- Experience in managing of VMware vCenter servers.
- Experience with scripting and automation tools
- Experience of systems and networking software, hardware, and networking protocols
- knowledge of security, storage, data protection, and disaster recovery protocols
- knowledge in setting up centralized monitoring and logging systems (Zabbix, Nagios, solarwinds)
- Experience in Ticketing systems (ITSM)
- Experience with SCCM/Intune

SOFTS SKILLS
- Good communication skills
- Strong interpersonal skills
- Ability to work in a team (France, Maroc, UK)
- A sharp learning temperament and be able to keep abreast of the latest industry developments in new technologies and IT practices.

LANGUAGE SKILLS
- Good level of English and French (understanding and being understood by interlocutors of all nationalities)

METHODOLOGY
- ITIL (a plus)

**NB: this is neither a restrictive nor an exhaustive list of tasks to be carried out in the context of the job description.**
- **Pharma Pilot / Walden Group is an equal opportunities employer.**_
- All tasks must be carried out in compliance with the company and country legislation and practices, health and safety at work and environment guidelines relevant to the market in which the role is operational in._
- Please note the list above is not exhaustive and we expect the post h