Single Point of Contact

Il y a 2 mois


Paris, France Kloverharris Limited Temps plein

The SPOC will serve as the primary source of information, monitoring, and reporting for fee collection, information, and appointment services.
- The SPOC will ensure that the highest quality of customer service is provided to our clients in the country or region of responsibility.
- The Task Order Manager will provide supervision.
- However, this position requires significant ability to operate and excel independently.

The qualification and skills of SPOC are listed below
- Five years of progressive experience managing the implementation, execution, and oversight of programs, including two (2) years leading diverse teams to foster customer service, innovative solutions, and proactive communication.
- Experience in client relations, vendors management, and customer service management.
- Call center experience valued
- Experience in drafting management, business, technical, and personnel reports, reviews, and documents for internal and external use.
- Strong IT skills to include proficiency in MS Office (Word, Excel, Outlook, and PowerPoint).
- Ability to work independently while being part of a virtual, effective team.
- Ability to manage multiple priorities and complete tasks/projects in accordance with established deadlines.
- Flexibility in work hours and full availability during work week. Infrequent emergencies may happen on the weekend and require the task order team’s attention.
- Excellent oral and written communication skills

Status: Cadre

**Experience**:

- Managing the Implementation of Programs: 5 years (required)
- Customer Service: 4 years (required)

**Language**:

- Dutch (required)
- French, English (required)


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