Ism Lead

Lead the sub regional IT ISM team to meet the goals in terms of quality, budget and time.
- Implement and track long
- and medium-term strategy for ISM in cluster in alignment with regional ISM. Ensure alignment with internal cutomers, communicate the benefits of ISM strategic solutions and feed back and influence the strategy based on business priorities.
- Land on the ground a proper ISM implementation support for existing and new customers.
- Provide IT Infrastructure and Service Management Services according to the SLA in terms of quality and costs. Ensure that the service quality and costs meet agreement.
- Accountable for Information Security and risk related policies, standards, technologies and processes implementation in country.
- Accountable for compliance (corporate policies, SW license, HW asset register etc.).
- Manage the internal and external suppliers according to SLA at local level. Feed into supplier management process at regional and global level.
- Responsible to check and to sign off any IT Infrastructure change with potential impact on sub-region.
- Ensure that the service delivery model is designed and implemented for each operation.
- Ensure that IT services per site are documented and maintained.

**Requirements for the JOB**
- Minimum 5-7 years of experience in supply chain / logistics or other fast-paced sectors
- Minimally basic but preferrably good understanding of complex logistics operations and processes, ideally in one or more DHL core sectors
- Knowledge of the DHL Supply Chain organization and/or experience in other divisions is an advantage
- Minimum 5-7 years of experience in ISM managerial roles
- Distinct knowledge around Infrastructure and Service Management, as well as project management
- Distinct knowledge of IT Infrastructure (Telecoms, Network, Desktop, Hosting)
- Strong analytical skills
- Excellent communication, negotiation and influencing skills
- Excellent people management skills
- Deep understanding of business principles and language, including thorough working knowledge of finance and profitability
- Ability to work and manage a team independently in a complex environment, set the right priorities and motivate self and others
- Results-oriented and driven by goal achievement with a strong focus on high quality service performance across different locations with different conditions