Help Desk Specialist

H-Tech Supports, a thriving company in the Technology, Information and Internet industry, is seeking to hire a Help Desk Specialist. With a dedicated team of 51-200 employees, we are based in London, United Kingdom. As a Help Desk Specialist at H-Tech Supports, you will have the opportunity to work with a diverse group of professionals who are passionate about technology and committed to making an impact on the global stage. We encourage innovation, collaboration, and forward-thinking to solve complex problems and drive the future of the industry. Join us and be part of our exciting journey

Tasks
- Diagnose and resolve hardware and software issues for computer systems, networks, and peripherals
- Assist with setting up and maintaining computer equipment and peripherals
- Document and track customer issues and resolutions in a ticketing system

**Requirements**:

- At least 2 years of experience in a help desk or technical support role
- Strong knowledge of computer hardware, software, and networking systems
- Excellent problem-solving and communication skills
- Ability to handle a high volume of customer inquiries and provide timely resolutions
- Familiarity with remote access software and ticketing systems

**Benefits**:
Join our team at H-Tech Supports in London, UK as a Help Desk Specialist. Be part of our growing company in the exciting field of Technology, Information, and Internet