Team Leader

Il y a 4 mois


Isneauville, France ARTEMYS NORMANDIE Temps plein

Descriptif du poste

Rattaché(e) au Responsable du centre de services, ta maîtrise du support orienté bureautique et le management d’équipe vont te permettre de prendre en charge une équipe de techniciens dans un contexte multi-clients pour cela ton quotidien sera de:
Manager et superviser une équipe de 5 à 10 personnes (gestion planning, suivi hebdomadaire, reporting au N+1),

Réaliser des pickings et des scorecards afin d’assurer la montée en compétence de ton équipe

Animer les réunions d’équipe,

Gérer les statistiques quotidiennes & mensuelles,

Gérer et mettre en place les procédures et suivre leur évolution,

Gérer le backlog en fonction des priorités et des délais de résolution, dans le respect des engagements contractuels,

Être force de proposition sur les améliorations,

Participer au comités opérationnels et/ou comités de pilotage client,

Contribuer à la formation permanente de l’équipe, au partage de connaissance et à l’intégration de nouveaux arrivants,

Réaliser les EA des collaborateurs,

Prendre les appels et résoudre les incidents d’utilisateurs en cas de débordement sur du support orienté poste de travail, bureautique, applicatifs métiers,
- Participer au recrutement l’équipe.

Profil recherché

Vous avez une expérience avérée dans le management d’équipe et dans l’arbitrage des priorités
- Vous avez des connaissances orientées bureautique idéalement en contexte multi-clients

Compétences attendues
- LANGUESAucune langue attendue

SAVOIR-ÊTRE
Sens de l'engagement

SAVOIR-FAIRE
Bureautique
Management d'équipe

**Voir plus**

Entreprise

ESN : +30 ans d existence.

Expertise dans l IT : Infrastructure Systèmes, Cloud DevOps, Modern Workplace & End-User Services.

600 collaborateurs | 55M CA (2021).

Partenaire de solutions Microsoft depuis 2004 | Partner Modern Workplace et Security | 6 Spécialisations avancées.

Entreprise humaine : ProximITé, ConvivialITé, SolidarITé, EsprIT d équipe, Partage, Respect et Accompagnement.

Engagement responsable : Adhésion Global Compact, Planet Tech Care, Label SILVER EcoVadis Sustainability, Charte de la Diversité.
- L IT chez ARTEMYS combine la technologie et l humain Nous sommes convaincus que les compétences, le savoir-être et l épanouissement de nos Talents sont les clés de notre réussite.
- Autres offres de l'entreprise**Personne en charge du recrutement**
charlotte crevel
- _Responsable recrutement_

Salaire

27 - 32 k€ brut annuel

Prise de poste

Dès que possible

Expérience

Minimum 2 ans

Métier

Chef de projet informatique

Statut du poste

Cadre du secteur privé

Zone de déplacement

Pas de déplacement

Secteur d’activité du poste

CONSEIL EN SYSTÈMES ET LOGICIELS INFORMATIQUES

Télétravail

Partiel possible


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