Commercial Program Manager
Il y a 6 mois
TODAY, YOU’RE STIMULATING THE WAY A CUSTOMER SUCCEEDS.
TOMORROW, YOU’RE SHAPING THE WAY THE WORLD WORKS.
At DHL, people mean the world to us. That’s why our goal has always been to attract and retain the best talent the world over. We provide challenge and opportunity for personal and professional development. We recognize the difference you bring to our business, and together we share the pride of building THE logistics company for the world.
Customer Solutions & Innovation (CSI) is DHL's cross-divisional commercial and innovation unit. We are responsible for managing about 100 of DHL's largest and most strategically important customers providing them with sector expertise, best in class account management and most innovative products & solutions.
**Tasks**:
We are looking for a dedicated global Commercial Program Manager as a partner to the customer directors driving business growth through the consistent management of sales activities for highly strategic customers (Stellantis).
**Principal Accountabilities**:
**PRE-SALES**
Strategic account planning:
- Partner with GCD (Global Customer Director) to identify areas of growth within the customer’s logistics spend (CDP Priorities).
- Track customer development plans and priorities as set forth with the GCD, including managing sales pipeline (CDP Execution Management).
- Opportunity/pipeline development:
- Drive pipeline quality, accuracy, actions updates and activities. Ensure that customer pipeline is accurately reflected in ACE.
- Support the opportunity assessment process led by Global Customer Directors, providing customer insights and sharing knowledge where applicable.
**SALES**
Preparing the deal/ Closing the deal:
- Support process management of single BU tenders (where needed).
- Perform quality assurance of single BU tenders, including needed actions to support their completion.
- Drive contractual closure on new frame agreement (e.g., align T&C’s sustainability, liability limits).
- Support the proposal presentation as required.
- Implementing the deal:
- Support and monitor single BU implementations.
- Works closely with BU teams to ensure implemented solutions meet customers’ requirements.
**AFTER SALES**
Service delivery and performance management:
- Jointly with the BU, identify opportunities for improvement from customer interactions
- Account Maintenance:
- QRR/QBR - prepare and project manage inputs/outputs into a QRR/QBR based on the agenda of the customer and customer manager.
- Project manage CSU - based on the voice of the customer, customer manager and the BU. Ensure customer updates reflect the status of the customer in a timely and accurate manner.
- Customer Dashboard end to end visibility management: Financial/Customer Performance, Customer pipeline management.
- Project manage the Customer Satisfaction Survey, from participation to reviewing results and actions from business units and functions.
- Project manage XBU projects (where applicable and not covered by other functions (eg. TM, SD, AR, IT)
- Support the deployment of GRI/PSS to the customer.
- Prepare and project manage inputs into select sales meetings. Identify areas of opportunity for workshop development, education, knowledge sharing, and business development.
- Prepare DPDHL/customer slides for top executive meetings (GCB, TEC, board).
- Prepare and support internal XBU Customer Team Calls providing a global and regional CSI view to the account (update on latest customer developments via Customer Dashboard).
- Support performance dialogues and other customer development progress discussions and planning sessions.
**OTHER**
Customer Relationship development:
- Support GCD/RCM as required for maintaining the customer relationship.
- Act as contact for the customer and channel communication to account teams and internal functions.
- Sharing Knowledge:
- Serve as a knowledge repository for business units on customer projects, business intelligence, and latest information.
- Provide customer thought leadership and insights.
**Knowledge, Skills and Experience**:
- Bachelor Degree/Tertiary Education in related discipline
- 5+ years of experience in the Logistics Industry. Preferably in Automotive related logistics.
- Demonstrated in-depth understanding of the total supply chain of this industry; preferably in Automotive
- Proven experience with 2+ DPDHL Divisions required; (Global Forwarding Freight strongly preferred)
- Project Management experience
- Business acumen and understanding of key financial and commercial principles
- Excellent communication & interpersonal skills. Experience working with virtual teams
- Good problem solving skills, analytical and critical thinking
- Ability to manage in matrix structure (Networking; persuasive)
- Excellent English & French language proficiency level
**Your benefits**:
We offer excellent employee benefits, a competitive salary package and great development opportunities.
**Your contact**:
*
-
Partner Program Manager
Il y a 4 mois
Paris, France OVHcloud Temps pleinCDI- Ventes- PARIS, FR, 75017- Hybride- Hybride**VOTRE MISSION**: Partner Program Manager H/F/N **Au sein de votre équipe #OneTeam** - Vous êtes en charge du déploiement, en tant que Partner Program Manager, du Partner Program pour le cluster FR&BNLX, - Vous êtes responsable, en collaboration avec les parties prenantes du cluster au sein d'OVHcloud, du...
-
Marketing Program Manager
Il y a 6 mois
Paris, France OVHcloud Temps pleinCDI- Ventes- PARIS, FR, 75017- Hybride- Hybride**VOTRE MISSION**: Marketing Program Manager H/F/N **#OVHcloud** Vous voulez contribuer à des projets uniques pour construire ensemble le cloud libre ? Allons-y ! Chez OVHcloud, nous sommes animés par la même volonté, celle de construire l’avenir ensemble pour défendre la liberté d’innover. Avec plus...
-
Program Manager
Il y a 6 mois
Paris, France Zifo RnD Solutions Temps pleinTHIS ROLE REQUIRES FLUENCY IN FRENCH AND ENGLISH Program Manager Seeking an Agile Program Manager to Lead Complex Transformations Zifo is a leading provider of digital transformation solutions, helping businesses harness the power of technology to achieve their goals. We are a team of passionate professionals dedicated to delivering innovative and...
-
Commercial Management Traineeship Programme
Il y a 3 mois
Paris, France AB InBev Temps pleinSeniority Level: Entry level Launch Your Career with AB InBev: Commercial Management Traineeship Program What is it? Our Commercial Management Traineeship (CMT) programme is a • 18-month program starting in August 2025 • As a junior talent, you will embrace opportunities at the frontline of our business, either in On-trade sales (pubs, bars,...
-
Program Quality Manager
Il y a 6 mois
Paris, France Faurecia Temps plein**Forvia : Leader technologique de l’industrie automobile** **FORVIA** regroupe les forces technologiques et industrielles complémentaires de **Faurecia et HELLA. **Avec plus de 300 sites industriels et 77 centres de R&D, 150 000 personnes, dont plus de 35 000 ingénieurs dans plus de 40 pays, FORVIA propose une approche unique et complète des **défis...
-
Program Manager
Il y a 6 mois
Paris, France HCL Technologies Temps plein**Program Manager**: - Paris - 7-12 Years - France **Job Family** - Engineering(Product Lifecycle Mgmt.) **Job Description (Posting).** - Working closely with customer counter parts to defined strategies which are aligned to customer needs.Responsible for identifying program level risks and defining mitigation plans.Tracking program progress and sharing...
-
Program Manager
il y a 2 semaines
Paris, France HCL Technologies Temps pleinParis 7-12 Years France **Job Description (Posting)** We are looking for a Project Manager to join our teams working on one of our renowned client's facility based in Paris, France. **Responsibilities**: - An experienced Project Manager with direct responsibility for managing a given project Ability to organize and work effectively with technical...
-
Partner Manager Strategic Programs en Contrat
Il y a 6 mois
Paris, France Xerox Temps pleinMission Vous êtes passionné(e) par la vente ? Vous êtes convaincu(e) que la technologie et les services de nouvelle génération sont la clé de la performance des entreprises ? Vous voulez participer à la réinvention d’une entreprise iconique ? Vous souhaitez rejoindre un groupe pionnier dans les techniques de vente et le management de l’activité...
-
Senior Program Manager
Il y a 2 mois
Paris, France Orange Business Temps plein**Votre rôle**: **Main activities** - Strategize, implement, lead and maintain program initiatives across the Orange Business Campus group. - Work closely with the project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives. - Monitor program...
-
Senior Program Manager
Il y a 2 mois
Paris, France Orange Business Services Temps pleinabout the role Main activities Strategize, implement, lead and maintain program initiatives across the Orange Business Campus group. Work closely with the project sponsor, cross-functional teams, and assigned project managers to develop the scope, deliverables, required resources, work plan, budget, and timing for new initiatives. Monitor program...
-
Program Manager
Il y a 4 mois
Paris, France HubSpot Temps plein**Program Manager, Cohort Learning** **Location: Ireland, Germany, France, Netherlands, Spain or UK** **Future of Work: Remote, Flex Or Office** HubSpot Academy is on a mission to be the place people go to learn how to start and grow a business. We offer a variety of educational and inspirational content — from blog posts to lessons and full...
-
Program Manager
Il y a 6 mois
Paris, France FlexAI Temps plein**Join FlexAI: Unleashing the Power of AI Through Purpose-Built Compute Systems**: At FlexAI, we are on a mission to revolutionize the landscape of artificial intelligence by addressing the critical challenges in Large Language Model (LLM) training. With a commitment to sustainability, efficiency, and accessibility, we've gone back to the first principles of...
-
Responsable de Programmes H/F
Il y a 3 mois
Paris, Ile-de-France Building Manager Recrutement Temps pleinNotre client, promoteur immobilier reconnu pour la qualité de ses projets de construction et intervenant sur des projets multiproduits (dominance logements), recherche un profil Responsable de Programmes H/F.Sous la responsabilité directe du Directeur de Programmes, vous assurez le suivi global de plusieurs projets en simultanés, dès les faisabilités...
-
Responsable de Programmes H/F
Il y a 3 mois
Paris, France Building Manager Recrutement Temps pleinNotre client, promoteur immobilier reconnu pour la qualité de ses projets de construction et intervenant sur des projets multiproduits (dominance logements), recherche un profil Responsable de Programmes H/F.Sous la responsabilité directe du Directeur de Programmes, vous assurez le suivi global de plusieurs projets en simultanés, dès les faisabilités...
-
Hospitality Program Manager
il y a 4 semaines
Paris, Île-de-France Octagon Temps plein**Job Title:** Hospitality Program ManagerWe are seeking a highly motivated and experienced Hospitality Program Manager to join our team at Octagon. As a key member of our client services team, you will be responsible for delivering exceptional hospitality experiences for our clients across various events and activations.**Key Responsibilities:**• Develop...
-
IT Program Manager
il y a 4 semaines
Paris, France HCLTech Temps plein**Join HCLTech! Global Top Employer 2024** HCLTech is a global tech company with 225,000+ HCLTechies across 60 countries, offering digital, engineering, and cloud solutions. Serving major industries like Financial Services, Manufacturing, Healthcare, Telecom, and more, its 12-month revenue ending September 2024 was $13 billion. HCLTech France: +500...
-
Directeur Commercial Proximité
il y a 6 jours
Paris, Île-de-France GD-MANAGER Temps pleinCe poste au sein de GD-MANAGER vous offrira l'opportunité d'œuvrer dans un environnement dynamique et axé sur la croissance.Niveau salarial estimé : 55 000 à 75 000 € par an.Compétences requisesPour relever avec succès ce défi, vous devrez disposer des compétences suivantes :Tenir des rôles commerciaux en magasin indépendant ;Gérer...
-
Program Manager, MMNP Program Implementation FRITES
Il y a 5 mois
Paris, France Amazon TA Temps plein*This role can be based in our Sort Center in LYS8 or in one of our Sortation Centers across France.Our Programme Managers are always thinking about the bigger picture. Every position at Amazon offers the opportunity for employees to influence business decisions and shape the future. But as a Senior Programme Manager, pioneering new ways of thinking,...
-
Program Manager, B2B
Il y a 6 mois
Paris, France Le Wagon Temps pleinLe Wagon is a global leader in immersive tech training. Our mission is to train people from all backgrounds in coding, data and product skills, give them the best learning experience of their life, and help them accelerate in their career. We also help companies become more data-driven by leveraging their data and unlocking their employees’ potential...
-
Senior Program Manager
Il y a 6 mois
Paris, France Dataiku Temps pleinHeadquartered in New York City, Dataiku was founded in Paris in 2013 and achieved unicorn status in 2019. Now, more than 1,000+ employees work across the globe in our offices and remotely. Backed by a renowned set of investors and partners including CapitalG, Tiger Global, and ICONIQ Growth, we’ve set out to build the future of AI. Senior Programs Manager...
