Implementation Project Manager

il y a 1 semaine

Paris, France Worklife Temps plein

**A propos**

Worklife est l’unique plateforme tout-en-un intégrée aux outils RH qui optimise et développe la stratégie d’avantages sociaux des organisations de toutes tailles.

Notre obsession : permettre aux équipes RH et RSE d'avoir le maximum d’impact économique, humain et sociétal grâce à leur politique sociale.

Le rachat récent par Crédit Agricole nous permettra d’accompagner nos clients dans la valorisation et le pilotage de leur politique des avantages salariés.

**Contexte**

Nous aidons nos clients à mettre en place une politique salariale qui a un impact et du sens pour les collaborateurs/trices et l'entreprise. Notre expertise et notre offre personnalisée nous place parmi les acteurs les plus dynamiques sur le marché des avantages salariés et notamment le n°1 des acteurs de la mobilité durable.

Aujourd'hui, pour devenir un acteur incontournable sur le marché, Worklife recherche un/une Implementation Project Manager pour nos clients Enterprises (+1000 salariés) qui aura un rôle clé dans la Satisfaction Client et l'amélioration de notre produit.

Nous sommes en phase de scale : Tu auras ainsi l'opportunité d’améliorer nos process et notre organisation pour onboarder de plus en plus efficacement nos clients grands comptes. Il est alors indispensable que tu aies un état d’esprit d’intrapreneur/euse et que tu saches ainsi retrousser tes manches pour gérer les turbulences passagères.

Ton travail a une interdépendance forte avec les autres équipes. Il ne s’agit pas seulement de gérer un portefeuille clients mais de construire aussi de solides relations avec chaque partie prenante en interne.

**Ton rôle**:

- Rattaché/ée à notre COO Guillaume, tu rejoindras l'équipe Implementation composée de Anita et Yana, Implementation Project Managers.
- En tant qu'Implementation Project Manager, ton objectif est de gérer l’implémentation de la solution Worklife pour nos clients Enterprises (+1000 salariés) de manière, rapide, structurée et qualitative, pour maximiser la satisfaction client et celle de ses employés, tout en identifiant des opportunités d’upsell.
- Maîtriser le produit Worklife et tous ses pendants le plus rapidement possible, afin de se positionner en tant qu’expert auprès des clients ;
- Participer activement à l'amélioration des process existants et au produit en travaillant de concert avec l'ensemble des équipes Worklife (Product, Tech, Sales, Legal, Customer XP, Marketing, etc.) ;
- Travailler avec notre équipe Sales afin de comprendre les besoins et enjeux des clients à onboarder ;
- Mettre en place des points d'accompagnement réguliers avec tes clients afin de les guider dans cette mise en place ;
- Accompagner tes clients sur les grandes étapes du projet et t'assurer que les délais sont respectés ;
- Conseiller tes interlocuteurs sur les bonnes pratiques de mise en place ;
- Rédiger la documentation nécessaire au bon déploiement de la solution ;
- Transférer avec succès la relation client aux équipes Customer Care et Account Management ;
- Participer au développement du département et de la vision OM ;
- Incarner, défendre et véhiculer nos valeurs : Care, Challenge & Curiosity

**Résultats attendus lors de ton onboarding**:

- 1ᵉʳ mois : focus produit
- Tu es capable de comprendre et pitcher les produits Worklife auprès d'un client, puisque tu as réalisé au moins deux rendez-vous avec nos Sales Executives.
- Tu as réalisé une passation du knowledge et des process avec l'équipe account Management (qui s'occupait autrefois de l'onboarding) et tu assisteras en shadow aux meetings clients animés par Anita.
- Tu es en “shadow” sur des meetings d'autres équipes pour comprendre le rôle et l'impact de chaque partie prenante sur la satisfaction client et à l'évolution du produit.
- Tu as une vision claire des différentes étapes de l'onboarding client.
- Tu es autonome sur la 1ʳᵉ étape de l’onboarding : le kick off, ainsi que sur les rdv clients qui en découlent.
- 2ᵉ mois : prise en main de l'onboarding
- Tu prends le lead de 1 à 3 onboarding clients suivant la taille du client (pas de panique, l’équipe sera là pour t’aider).
- Tu apportes tes premiers inputs pour améliorer l'existant (flux de communications internes, outils, meeting clients, automatisations de certaines tâches). À ce titre, tu présentes 4 points d’amélioration que tu as identifiés et qui permettront de faciliter les futurs onboardings et d’accroitre la satisfaction client.
- 3ᵉ mois : autonomie
- Tu es autonome sur les onboardings grands comptes. Tu gères et planifies tous les déploiements clients qui te sont confiés.
- Tu apportes des inputs pour améliorer l'existant (flux de communications internes, outils, meeting clients, automatisations de certaines tâches) et tu participes pro activement à la construction du département et la vision de l'implementation project management.

**OKR et K

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