Approvisionneur Client

**Job Description**:
**Are You Ready to Make It Happen at Mondelēz International?**

**Join our Mission to Lead the Future of Snacking. Make It Possible.**

You will capture, enter and validate customer orders in a timely and accurate manner, using all methods and all order types.

**How you will contribute**

You will:

- Serve as a dedicated contact (business partner) for a defined set of customers for order management
- Take orders, process and edit them, ensure delivery on a timely and accurate manner, and create billing information (including credit and debit notes)
- Have regular direct contact with customers (supply chain or buying department) regarding logistics
- Optimize order drop sizes and frequency in alignment with the customer to reduce outbound transportation costs
- Ensure that order acknowledgment and/or export documents are complete, accurate and in line with export /import laws in the relevant country
- Organize transport via third-party logistic operators and ensure on time delivery

**What you will bring**

A desire to drive your future and accelerate your career and the following experience and knowledge:

- Good numerical, analytical and logical reasoning skills
- High-level of SAP competence
- Within an FMCG/CPG company
- A customer-facing role in customer service, logistics or sales
- An order-to-cash environment
- Good knowledge of the total supply chain/order-to-cash process
- Strong analytical and problem-solving skills

Au sein du département **Logistique (CS&L), **le poste est rattaché à un manager d’enseigne Supply. La mission principale est de **gérer le flux d’approvisionnement **de nos clients (Grande et Moyenne Distribution GMS) pour un ensemble d’entrepôts, depuis la prise de commande jusqu’à la bonne facturation.

**Le rôle comporte les missions suivantes**:
Gestion quotidienne du flux de commande:

- **Réceptionner, contrôler, optimiser et gérer les commandes **clients via notre système SAP
- Pour les clients en flux GPA (Gestion Partagé des Approvisionnements), analyser les niveaux de stocks et **élaborer **les propositions de commandes via notre système OCS
- **Gérer et intégrer **les innovations produits, les événements promotionnels dans le flux de commandes
- Gérer auprès de ses clients **les indisponibilités produits et les litiges logistiques**:
Gestion de la relation client:

- Construire au quotidien une **relation approfondie **, permettant la **satisfaction **des besoins clients
- **Assurer la communication **des informations business de manière proactive (innovations, promotions, événements marchés,)

Gestion des activités promotions et assortiments
- **Obtenir **des engagements et/ou commande fermes de la part des clients
- Assurer le **lancement des innovations **au niveau des entrepôts clients en accord avec le plan commercial

**Profil et Compétences nécessaires**:

- Niveau bac +2 à bac +3
- Rigueur
- Aisance relationnelle, excellente aptitude à communiquer aussi bien à l’écrit qu’à l’oral
- Autonomie
- Maîtrise de la langue française

The responsibilities of this position are performed within the framework of a regional business model that is defined and managed by Mondelēz Europe GmbH, Switzerland.

**No Relocation support available**:
**Business Unit Summary**:
**At Mondelez Europe, we are proud, not only of the iconic brands we make, but also of the people who make them. Our delicious products are created in 52 plants across Europe by more than 28,000 passionate people. We are the top maker of chocolate and biscuits and a leading maker of gum and candy. We make sure our powerful global brands and local jewels like **_Cadbury _**, **_Milka _**and **_Alpen Gold _**chocolates, **_Oreo _**, **_belVita _**, **_LU _**and **_Tuc _**biscuits, and **_Stimorol _**and **_Dirol _**gums get safely into our customers hands—and mouths. Great people and great brands. That’s who we are. Join us on our journey to continue leading the future of snacking around the world by offering the right snack, for the right moment, made the right way.**:
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.

**Job Type**:
Regular

Order Management (OTB)

Customer Service & Logistics