Desktop Support Engineer

**Deskside Engineer** (JD)

Contractor will provide Deskside Engineer, which includes, but is not limited to the following:

- 3 - 5 years of experience and proficient in supporting the following technologies
- Windows 10 Operating System advanced troubleshooting;
- Proficient using Windows registry;
- Hardware troubleshooting with the ability to pinpoint hardware vs. software issue;
- Printers;
- Office 365;
- Desktop imaging;
- Strong customer service skills;
- Ability to move at a quick pace;
- Ability to prioritize several concurrent issues; and
- Ability to track, maintain, and organize electronic equipment inventory.
- Experience in desktop and notebook hardware, operating systems and desktop software.
- Experience with writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation. Strong data analysis skills
- Capable to provide best effort support for non-standard devices.
- Knowledge of and experience troubleshooting/supporting Windows platform 10 (32bit & 64bit), O365, OneDrive, Exchange 2016, and SharePoint Online.
- Knowledge of and experience troubleshooting/supporting mobile devices, IOS, Air Watch, Mobile Device Management (MDM) Console, and Intune.
- Knowledge of the concepts and policy controls of Active Directory.
- Knowledge of ServiceNow and ISO/ITIL processes and documentation standards a plus.
- Ability to communicate technical concepts in layman’s terms.
- Ability to communicate with other support groups and vendors to provide seamless support to customers.
- Ability to differentiate between personal computing device problems versus room technology problems.
- Identify the root cause of reported incidents and perform work around as appropriate

**Job Type**: Contract

**Experience**:

- Technical support: 5 years (preferred)

**Language**:

- French (preferred)