CRM & Loyalty Manager – Luxury Omnichannel Experience
il y a 2 semaines
Position Overview: About the Role As CRM & Loyalty Manager, you will play a strategic and operational role at the heart of the brand’s customer engagement journey. Reporting to the Head of Digital, you will design and operate a seamless omnichannel CRM strategy (email, SMS / WhatsApp …) to maximize qualified traffic across all sales touchpoints (online & offline), accelerate loyalty conversion, and strengthen our VIP community worldwide. You will act as the guardian of customer knowledge, crafting meaningful and personalized experiences that reflect the refinement and excellence of the brand. Main Responsibilities 1. Strategy & Customer Journey Define and lead the omnichannel CRM strategy to enhance customer lifetime value and overall database performance. Design and operate cross-channel communication campaigns (email, SMS, push notifications, and emerging touchpoints) aligned with audience segmentation and business priorities. Develop creative and engaging CRM content across all channels, from concept to copywriting and delivery, in keeping with the Brand’s tone and visual identity. Build and optimize automated workflows (welcome series, cart abandonment, reactivation, loyalty progression) to strengthen engagement and conversion. Implement A / B testing frameworks to continuously refine CRM effectiveness. Ensure data quality and deliverability, safeguarding the integrity of all CRM operations. 2. Analysis, Optimization & Innovation Monitor CRM performance through tailored dashboards and KPIs (deliverability, traffic, conversion, incremental revenue, CLV, churn, repeat purchase rate). Analyze customer data to identify key segments, behaviors, and trends, translating insights into actionable growth strategies. Continuously explore and implement innovations in CRM tools, personalization, and automation, adopting a “test & learn” approach. Collaborate with cross-functional teams (Retail) to design customer journeys that elevate the experience and drive conversion and in order to build a synchronized commercial activation. In North America, accelerate CRM growth by strengthening customer databases and activating local media and social channels as CRM relays. Profile & Skills Master’s degree from a top business school with a specialization in Marketing or Digital. Minimum 4–5 years of experience in CRM within the luxury, fashion, retail, or international e-commerce industries. Expertise in Klaviyo platform. Strong analytical skills, ROI-oriented, and operational excellence mindset. Highly organized, detail-driven, and customer-obsessed with a “zero-defect” approach. Tech-savvy and curious, with a passion for innovation and digital excellence. Fluent in English (written and spoken); proficiency on the US market a +. Compensation Localization: Paris, FRANCE Fixed salary: €45,000 / €48,000 gross annually Performance-based CRM & E-commerce Incentive Program #J-18808-Ljbffr
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CRM & Loyalty Lead — Luxury Omnichannel Experience
il y a 2 semaines
Nice, France Evidens de Beauté Temps pleinA luxury beauty brand is seeking a CRM & Loyalty Manager in Nice to design and implement a robust omnichannel strategy. This role requires at least 4-5 years of CRM experience, preferably in luxury or e-commerce. Responsibilities include managing cross-channel communication, analyzing customer data, and collaborating with teams to enhance engagement. The...
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Nice, France Affinity Travels Temps pleinLocation: Remote Work from Anywhere in France, US or Latin America About the Opportunity Do you have a passion for travel, a flair for luxury, and a desire to build a flexible career? Were seeking motivated individuals to join our global team as Luxury Travel Advisor, helping clients plan unforgettable outstanding experiences. No prior experience? No...
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il y a 5 jours
Nice, Provence-Alpes-Côte d'Azur, France Affinity Travels Temps pleinLuxury Escape Designer Remote Role with VIP Perks About the OpportunityDo you have a passion for travel, a flair for luxury, and a desire to build a flexible career from anywhere in the world? Were seeking motivated individuals to join our global team as Luxury Escape Designer, helping clients plan unforgettable outstanding experiences.No prior...
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il y a 5 jours
Nice, Provence-Alpes-Côte d'Azur, France Affinity Travels Temps pleinLuxury Escape Designer Remote Role with VIP PerksAbout The OpportunityDo you have a passion for travel, a flair for luxury, and a desire to build a flexible career from anywhere in the world? Were seeking motivated individuals to join our global team asLuxury Escape Designer, helping clients plan unforgettable outstanding experiences.No prior experience? No...
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Luxury Travel Advisor
il y a 5 jours
Nice, Provence-Alpes-Côte d'Azur, France Affinity Travels Temps pleinLocation: Remote Work from Anywhere in France, US or Latin America About the Opportunity Do you have a passion for travel, a flair for luxury, and a desire to build a flexible career? Were seeking motivated individuals to join our global team as Luxury Travel Advisor, helping clients plan unforgettable outstanding experiences. No prior experience? No...
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Luxury Travel Advisor
il y a 4 jours
Nice, Provence-Alpes-Côte d'Azur, France Affinity Travels Temps pleinLocation: Remote Work from Anywhere in France, US or Latin America About the OpportunityDo you have a passion for travel, a flair for luxury, and a desire to build a flexible career? Were seeking motivated individuals to join our global team as Luxury Travel Advisor, helping clients plan unforgettable outstanding experiences.No prior experience? No problem....
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