Global Tech

Tech at Pernod Ricard isn't your average Tech job - we do things differently. From day one, you'll be part of our borderless 'one Tech team,' driving global impact for iconic brands loved worldwide. And as Tech evolves, so do we. We give our people the platforms and opportunities to grow and shape their careers. At Pernod Ricard, we don't just do Tech. We do Tech with a twist.Ready to make a Tech impact? Pernod Ricard is looking for a Global Service Delivery Director From our HQ in central Paris , connect with our experts located across the world, and start an exciting journey with international opportunities.Your key missions :You will work together with CTO, directors of Service Management, Incubation & Platform, Core Operations (Modern Workplace, Infra & Cloud) and Proximity, to deliver tech services for 25,000 end-users in 450 sites over 70 countries globally.You will manage 9 Management Entity Service Delivery Senior Managers, establish and maintain effective Service Delivery processes, monitor the performance and oversee global management of Service Desk (externalization of contracts).1. You will drive continuous improvement and change management activities for service delivery team :Shape strategic roadmap and topics for Service Delivery and Service DeskConvert Service Delivery and Service Desk strategy / objectives into a roadmap with key resultsBuild and drive change plan to ease global and local adoption of new processes or productsEngage with Management Entity Service Delivery Senior Managers & teams to capture, understand and assess their needs / feedback related to service delivery and service desk, objectively.Interact with the Tech Success Directors to harmonize the performance of Service Delivery and Service Desk and share outcomes to the Product Owners.2. You will oversee Service Delivery entities :Oversee end-user support and satisfaction scores at a global levelConsolidate Management Entity KPIs to pinpoint global areas of improvementAct as the global point of contact for stakeholders in case of dissatisfaction, critical incidents, problems and major changes3. You will drive synergy and delivery excellence through close collaboration between Services desk and deliveryModernize Service Desk in line with PR ambition, industry standards and best practicesReport, analyze and act on performance of global Service Desk and Service Delivery teams in partnership with Service ManagementSupervise global management of Service Desk (externalization of contracts) with Service Desk TeamDrive end-user coaching and product adoption as relevant4. Financial and Budget managementLook for opportunities to improve efficiency and optimize the spend on the Service Delivery and Service Desk servicesArbitrage demands related to user and site suite in 9 Management EntitiesManaging global OPEX and CAPEX budgets of Service Delivery and Service Desk5. Team management and developmentManage senior managers and product owner with multi-layer of resources, external consultants and vendors / partnersManage different time zones and cultures globallyIf you recognize yourself in the description below, don't wait to apply20+ years of experience working in the field of Tech Services in a multi-vendor, global environmentUnderstanding of IT Service delivery / Desk processes (plus : ITIL certified and practitioners)Sound knowledge of a global tech and business context, ambitions & challengesStrategic thinking with innovation-driven mindsetWorking experience of Service Delivery and Service Desk processes, procedures and policies and driving effectivenessGood understanding of Service Development, Management and Operation toolsMaturity in people leadership and management skillsProven relationship building and stakeholder managementFinancial and budget management related to Tech topics at scaleStrong communication and articulation skillsExperience in managing large-scale outsourcing implementations on a fast-paced environmentExperience in dealing with M&A or crave-out projectsWait, there's more...We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events...Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies.Job Posting End Date :Target Hire Date :2025-12-01Target End Date : #J-18808-Ljbffr