Service Engineer

Service Engineer - Second Level (Clinical Lab.)Join to apply for the Service Engineer - Second Level (Clinical Lab.) role at QuidelOrthoLet’s reach beyond the stars 💫 | Explorer | Talent Acquisition Consultant EMEA at QuidelOrthoThe OpportunityQuidelOrtho unites the strengths of Quidel Corporation and Ortho Clinical Diagnostics, creating a world‑leading in‑vitro diagnostics company with award‑winning expertise in immunoassay and molecular testing, clinical chemistry and transfusion medicine. We are more than 6,000 strong and do business in over 130 countries, providing answers with fast, accurate and consistent testing where and when they are needed most – home to hospital, lab to clinic.Our culture puts our team members first and prioritizes actions that support happiness, inspiration and engagement. We strive to build meaningful connections with each other as we believe that employee happiness and business success are linked. Join us in our mission to transform the power of diagnostics into a healthier future for all.QuidelOrtho – Strasbourg. For more than 25 years, our Center of Excellence based in Illkirch (Strasbourg area) has been a fundamental piece of the QuidelOrtho experience. We support all of our customers in Europe, the Middle East and Africa. Within our 145 employees, working across 5 business functions—Technical Service Center, Quality, Distribution, People & Culture and Finance—, with 17 nationalities and 9 languages spoken, the site represents an innovative work environment based on multiculturalism and diversity, where everyone is encouraged and empowered to make their impact.In 2024 we achieved a gender diversity score of 98/100 for the annual 'Index d’Egalité Femmes-Hommes'. Ortho is the perfect place to build a solid international experience in the IVD field.What You Will Be Doing In Your New Role Provides real‑time assistance to Technical Solutions Center staff, QuidelOrtho Field Service personnel and Distributors to troubleshoot mechanical and/or assay issues with the objective to enhance remote resolution and delight customers. Consistently displays the ability to lead troubleshooting management on one or more product lines. Uses advanced data‑analysis skills to successfully resolve system issues. Manages the escalation of technical issues (red alerts) that may require on‑site support. Understands and complies with all current cGMP and QSR requirements as defined by management and/or outlined in SOPs and site‑specific certifications, eg Qualiopi and ISO certifications. Provides mentoring and assistance using eConnectivity and other advanced data‑analysis tools to increase remote resolution of technical issues to meet business needs. Delivers advanced trainings. Identifies and fills knowledge gaps in the technical databases.The Individual Minimum 1+ years of experience as a medical laboratory technologist, biomedical background or in life sciences, possibly with some experience in customer relationship management or in a medical laboratory. High degree certification in Chemistry, Biology, Science, Engineering or Biomedical Engineering. Fluency in English is mandatory; any other European language is a plus.What We Offer Deep technical training on the job and continuous education throughout your career. Experience working in a multicultural and stimulating environment. Chance to build your career with one of the worldwide leaders of diagnostics in vitro. As a Service Engineer, you’ll change people's lives, working with doctors and laboratory technicians and having an impact on patient health. Collaborating with our affiliates and teams in EMEA. Complementary health and welfare. Restaurant tickets, dining chits and meal tickets. Participation/Incentive. Sustainable mobility package. Savings Plan for Collective Retirement with top‑up. Training support via our collective skills development plan and LinkedIn Learning. Employee Assistance Plan (EAP). Recognition program. Referral program.The role is based in Strasbourg, France.Vos Missions Dans Votre Nouveau Rôle Fournir une assistance en temps réel aux équipes du Technical Solutions Center, aux équipes terrain de QuidelOrtho et aux distributeurs, afin de diagnostiquer et résoudre des problématiques mécaniques et/ou liées aux réactifs, avec pour objectif d’augmenter le taux de résolution à distance et de satisfaire pleinement les clients. Démontrer de manière constante la capacité à piloter la gestion du dépannage sur une ou plusieurs lignes de produits. Utiliser des compétences avancées en analyse de données afin de résoudre efficacement les incidents systèmes. Gérer l’escalade des problématiques techniques (« red alerts ») pouvant nécessiter une intervention sur site. Comprendre et respecter l’ensemble des exigences cGMP et QSR en vigueur, telles que définies par le management et/ou décrites dans les procédures opérationnelles standard (SOP) ainsi que dans les certifications spécifiques au site. Assurer du mentorat et une assistance technique à l’aide d’eConnectivity et d’autres outils avancés d’analyse de données afin d’augmenter la résolution à distance des incidents techniques et de répondre aux besoins opérationnels. Dispenser des formations techniques avancées. Identifier les lacunes de connaissances et contribuer à leur comblement au sein des bases de données techniques.Profil Recherché Minimum 1 an d’expérience en tant que technicien(ne) de laboratoire médical, ou avec un background biomédical ou en sciences de la vie, idéalement complétée par une expérience en relation client ou en laboratoire d’analyses médicales. Diplôme de niveau Bac+3 minimum dans l’un des domaines suivants : chimie, biologie, sciences, ingénierie, ingénierie biomédicale. La maîtrise de l’anglais est obligatoire ; toute autre langue européenne est un atout.Ce Que Nous Offrons Une formation technique approfondie à la prise de poste ainsi qu’un programme de formation continue tout au long de votre carrière. Une expérience professionnelle dans un environnement multiculturel et stimulant. L’opportunité de construire votre carrière au sein de l’un des leaders mondiaux du diagnostic in vitro. En tant qu’Ingénieur Service, vous contribuerez directement à améliorer la vie des patients. Une collaboration étroite avec nos filiales et équipes en zone EMEA. Complémentaire santé et prévoyance. Titres‑restaurant. Participation / intéressement. Forfait mobilité durable. Plan d’Épargne pour la Retraite Collectif avec abondement. Support à la formation via notre plan collectif de développement des compétences et LinkedIn Learning. Programme d’Assistance aux Employés (EAP). Programme de reconnaissance. Programme de cooptation.Poste basé à Strasbourg, France.Equal OpportunityQuidelOrtho believes in Equal Opportunity for all and is committed to ensuring all individuals, including individuals with disabilities, have an opportunity to apply for those positions that they are interested in and qualify for without regard to race, religion, color, national origin, citizenship, sex, sexual orientation, gender identity, age, veteran status, disability, genetic information, or any other protected characteristic. QuidelOrtho is also committed to providing reasonable accommodations to qualified individuals so that an individual can perform the duties. If you are interested in applying for an employment opportunity and require special assistance or an accommodation to apply due to a disability, please contact us at recruiting@quidelortho.com.Seniority levelEntry levelEmployment typeFull‑timeJob functionEngineering and Information TechnologyIndustriesMedical Equipment ManufacturingReferrals increase your chances of interviewing at QuidelOrtho by 2x #J-18808-Ljbffr