Sr FinOps Analyst

Sr FinOps Analyst - AR, Finance Operations GAR (Global Accts Rec) is looking for a proactive, customer and detail oriented Collections Analyst whose main responsibility will be to manage and resolve receivables related queries received from Amazon customers. As a Collections Analyst, you will support Amazon’s customers to resolve billing issues, reconcile accounts and drive monthly collection targets. The successful individual is expected to be self‑motivated, be a quick learner, have strong ownership and earn trust with our customers to facilitate timely payment. Key Job Responsibilities Understanding of Accounts Receivables process Follow‑up with customers via emails and phone calls to ensure timely collection of payments for assigned portfolio Maintain detailed post‑correspondence update on accounts receivable records to ensure aging is up to date, credits and collections are applied, uncollectible amounts are accounted for, and miscellaneous differences are cleared Monitor high‑risk accounts and ensure timely escalation of challenges to management Continually look at ways to improve the customer experience Assist in streamlining and improving the accounts receivable process by identifying areas of improvement Meet the monthly productivity goals Basic Qualifications Bachelor's degree in accounting and commerce (B. Com) Preferred Qualifications 3+ years of finance operations/shared services, accounts payable, account receivable (collections) or general ledger experience Knowledge of Microsoft Excel at an advanced level, including pivot tables, macros, index/match, vlookup, VBA, data links, etc. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr