B2B Support Coordinator

What is Shotgun? Shotgun is a leading platform dedicated to empowering live music event organizers and touring artists, driving the future of the live music industry. Our mission is to build the infrastructure that enables live music to thrive. We provide powerful tools to sell tickets, build strong brands, and connect with fans in meaningful ways. From 2020 to 2024, Shotgun achieved rapid growth with GMV increasing 20x and revenue growing 30x - leading the company to profitability. Today, we support over 6,000 clients and engage more than 6,000,000 users across Europe, the US, and LATAM. In the past seven years, Shotgun has raised €10M from Newfund, Venrex, One RagTime, Creator Collective, and BPI Culture Fund. We are a lean and dynamic team of 90 people, with offices in Paris, Miami, São Paulo, Lisbon, and Marseille. Our culture is built on passion, commitment, ownership, and humility. The Role As Shotgun grows, so does our ambition. We're branching out into new territories, inaugurating fresh ventures, and, in the process, assembling new teams. Our pathway to success lies in our analytical rigor and exhaustive exploration of every opportunity. (As a Junior B2B Support Coordinator, you will play a crucial role in delivering exceptional service to our business clients. Your primary mission is to resolve their issues efficiently and effectively, ensuring high levels of satisfaction and fostering strong relationships. You will act as a key player in handling escalations and complex problems, driving continuous improvement in our support processes, and maintaining up-to-date documentation to aid in our service delivery. What you will do Ticket Management: Handle incoming support tickets through Zendesk, ensuring prompt and accurate responses. Escalate unresolved issues to the appropriate internal teams and follow up to ensure timely resolution. Problem Resolution: Manage and resolve recurring customer issues and escalations, ensuring effective and timely solutions. Work closely with technical teams to understand and resolve technical issues impacting clients. Documentation and Knowledge Sharing: Update internal documentation, ensuring it is comprehensive and accessible. Develop and maintain external client-facing documentation, including FAQs and how-to guides. The job is made for you if you are... Looking for a 6 months internship and you're : Customer-Oriented: You are passionate about delivering exceptional customer service and can empathize with clients’ needs and concerns. Problem Solver: You enjoy tackling complex problems, using your analytical skills to find effective solutions, and thrive on resolving issues to completion. Excellent Communicator: You possess strong verbal and written communication skills, with the ability to convey technical information clearly and concisely. Detail-Oriented: You have a keen eye for detail, ensuring that all tasks are completed accurately and thoroughly. Eager to learn :You want to learn new skills, and you are ready to commit to a fast growing startup. French native and professional English skills Based in Paris Perks Team Off-sites and team moments: We organise a lot of team moments at Shotgun, because the team is precious to us Shotgun events vouchers : you will get shotgun credits every quarter. Gymlib : Shotgun promotes sport activity; you will get preferential rates for various sports halls. Sustainability mobility bonus: in order to encourage the use of sustainable transportation means, you will be granted a contribution if you are using a personal bike, for example, to get to work. Swile Lunch Card: Lunch card and much more: https://www.swile.co/ Alan Health Insurance: We got you covered with Alan Childcare Position is to be filled immediately in our Paris office #J-18808-Ljbffr