Commercial Experience Manager

Global Commercial Experience Lead Driving and executing initiatives that support DLL’s commercial transformation. Reporting to the Head of Commercial Transformation, this role focuses on delivering projects that enhance member experience, enable commercial effectiveness, and ensure successful implementation of change across Markets and Global Business Units (GBUs). The position requires strong project management capabilities, a structured approach to change management, and the ability to connect talent development with business objectives. The role involves ownership of key member experience projects, including compensation enhancements, new ways of working, performance expectation frameworks, and leadership development initiatives. Day to Day Commercial New Ways of Working Define Global Sales roles and responsibilities and ensure that all global initiatives and ways of working are tailored to each sales role. Build commercial member enablement frameworks, tools, and playbooks for increased effectiveness in their roles. Change Management & Execution Lead change management initiatives that improve member experience and support commercial enablement. Apply change management frameworks and project structures to ensure effective delivery. Drive business readiness and oversee successful implementation and rollout of global initiatives. Member Experience & Capability Development Own and manage projects related to member experience, including: Transform commercial compensation in order to attract/keep top talent and make clear connections between targeted outcomes and behaviors/activities. Onboarding programs and playbooks. Tools and frameworks for performance expectations and sales member productivity. Leadership and member development programs. Align career pathing with capability-building initiatives to support long-term talent development. Performance Monitoring & Reporting Provide regular updates on project progress, outcomes, and future plans. Evaluate the effectiveness of initiatives and ensure alignment with DLL’s strategic objectives. Support the Head of Commercial Transformation in strategic and operational priorities. Benefits Two working days per year volunteering for a local charity. Health and Wellness program including healthy food, free health checks, fun health & vitality activities. Flexible hours with possibility to work from home. Career development opportunities: online learning, member development programs. Choosing Wellbeing DLL’s wellbeing ambition is to educate, equip and empower members to build connections, manage their mental, emotional, physical and financial wellness and maintain balance between work and the other priorities that make up their lives. Wellbeing Categories Connection – Build meaningful connections with other DLL members. Health – Manage mental, emotional, and physical health. Finance – Provide learning opportunities to help members achieve personal financial health. Lifestyle – Maintain balance between work and life priorities. Settling In At DLL, we are many things. We are team members, family members, community members, members of society, members of different cultures and nationalities, members of change. We each have different beliefs, different passions, different viewpoints, talents and interests. We become from different backgrounds, cultures, nationalities and histories. But for all of our differences, we share one thing in common: each of us are members of DLL. Good to Know Desired Primary Work Location: Wayne, PA. Other Acceptable Work Locations: Des Moines, IA, US; Eindhoven, NL; Watford, UK; France; Spain; Italy; Norway; Sweden; Finland; Copenhagen; Belgium. Applicable Pay Range: $121,983.20 – $182,974.80 (USD) (This applies to US only). Deadline for application: January 11, 2026 (Due to high volume of applications this requisition may close prior to posted close date). The selection process may involve an assessment. Applications via email will not be reviewed; please apply online via our career website: workingatdllgroup.com. DLL’s referral program applies. For more information, please contact our Talent acquisition partner Ben Sumbler via Ben.Sumbler@dllgroup.com. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Business Development and Sales DLL is an equal opportunity employer. We are committed to inclusive, barrier‑free recruitment and selection processes and work environments. If contacted for an employment opportunity, please advise Human Resources if you require accommodation in accordance with our values and all applicable legislation. #J-18808-Ljbffr