Client Transformation Specialist

🪐 Discover our galaxy Join the Future of Work Malt is Europe's leading freelance marketplace, connecting over 850,000 talented freelancers with 90,000+ companies. Founded in 2013, we're transforming how work gets done through our tech-powered, human-centered platform. What makes us different:A diverse team of 600 Malters across 6 European countriesA culture that champions equality (50% of our Comex are women) and inclusive growthBacked by top investors including ISAI, Serena Capital, Eurazeo Growth, Goldman Sachs, and BPIA mission to give everyone the freedom to work differentlyMissionIn support of our Account Leads, you will manage high-stakes advisory engagements with top-tier prospects and clients. Your goal is to position Malt as a core strategic partner within their workforce ecosystem. You will design innovative operating models, articulate clear ROI, and leverage ecosystem partnerships to help secure profitable and scalable Master Service Agreements (MSAs).About The RoleDiscovery & Architecture: Lead intensive workshops with prospects to map their current procurement/HR landscapes and design a future-state "Operating Model" that integrates Malt seamlesslyBusiness Case & ROI: Build sophisticated financial models to quantify the tangible value and efficiency gains of our solution for executive stakeholdersRFP Leadership: Own the implementation methodology and solution narrative for major RFPs, ensuring our strategic value proposition is front and centerPilot Design: Scope and define strategic pilots, establishing the KPIs necessary to move from initial trial to full-scale enterprise deploymentStrategic Advisory: Act as a consultant for our top clients, running Freelancer Maturity Assessments and designing comprehensive Change Management workshopsMethodology Creation: Turn your "on-the-ground" client work into repeatable IP. You will build the frameworks, templates, and "packaged offers" that the rest of the team will use to scaleThought Leadership: Partner with the Marketing team to produce white papers and case studies that define Malt's voice in the enterprise spaceRequirementsSignificant experience in Management Consulting, Strategic Account Management, or Enterprise Transformation (SaaS or HR-Tech preferred)Proven ability to redesign complex enterprise operating models and influence C-level strategyProficiency in crafting executive narratives and financial models that drive deal convictionExperience designing scalable models with Managed Service Providers (MSP) and Vendor Management Systems (VMS)Strong skills in supporting strategic negotiations and aligning cross-functional teams (Legal, Finance, Product)Demonstrated success leading complex pilots, workshops, and multi-country transformation programsFluent in English. Proficiency in French, German, Spanish, or Dutch is a plusHigh willingness to travel for client/partner meetings and industry eventsAt Malt, we are committed to fostering an inclusive and diverse workplace. We recruit based on skills, experience, and potential, without any form of discrimination related to age, gender, sexual orientation, ethnicity, religion, or disability. Our mission is to create a work environment where everyone feels valued, respected, and safe to thrive.Your profile may be subject to background screening. For more information see our candidate privacy policy.Seniority LevelNot ApplicableEmployment TypeFull-timeJob FunctionMarketing and SalesIndustriesInternet Marketplace Platforms #J-18808-Ljbffr