Operations Coordinator

OverviewJoin to apply for the Operations Coordinator role at Alan.Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We are building a vertically integrated health partner that unites insurance and smart healthcare delivery into one system. We connect care across private, public, and direct-to-consumer channels to create the most member-centric healthcare experience. We partner with 35K+ companies and serve 730K+ members, with €540M+ ARR. Our team of 650+ people operates across France, Spain, Belgium, and Canada.For this role, you need to be based in France, Belgium or Spain. You will join a team of 50+ Operations professionals across our countries, collaborating with Engineering, Product, Care and other teams at Alan.ResponsibilitiesRun our insurance or health services processes (Ops Runners), including day-to-day follow-up and monitoring of operations.Flag risks and opportunities and support continuous improvement of processes.Supervise partnerships (e.g., teleconsultation, claim operators), participate in negotiations, and ensure business continuity.Perform controls on daily operations to ensure correct decisions and identify training needs.Escalate feedback, help prioritise initiatives, and support improvements to make processes and services more delightful and efficient.Operate processes such as invoicing or claims treatment, manage provider networks, and support internal teams (live and via documentation).Contribute to defining and owning monitoring schemes to track volumes, efficiency, SLAs, risks, and areas for improvement.In addition, you will implement continuous improvements to processes (approx. 20–30% of the time), e.g., collaborating with product teams to automate processes, enhance external communication, audit processes, or automate steps with tools.Experience & SkillsExperience: We aim to hire within the A2-B level range. We welcome candidates from varied backgrounds, including:Operated processes and services for companies during scale-up or in industrial/logistic contextsWorked in Support functions (Customer Support, People Operations, etc.)Customer-facing commercial experience (e.g., account manager or Customer Success Communications)Event coordination experienceSkills:Passionate about delivering and optimizing top-notch operations; capable of tackling technical processes to make them clear and delightful for operators and membersProblem-solver with a deep-dive mindset focused on member and customer satisfactionHighly organized with strong attention to detailStrong written and verbal communication in English and French (C1+), with high empathyAbility to work and learn independently in a fast-paced environmentAdaptable and able to handle variable situationsNice-to-have: experience in insurance or healthcare, and some analytics skills to dive into dataPerks & BenefitsEquity compensation and competitive rewards for permanent contractsFlexible office options: HQ, co-working hubs, or full-remote with home office equipment sponsorshipTop-tier tools and equipment providedFlexible vacation policy and working hoursComprehensive healthcare insurance (100% for you and children; 90–100% for partners depending on country, permanent contracts)Country-specific commuter benefitsLearning, training opportunities, and coaching from day oneParental leave (extended for new parents, permanent contracts)Note: We hire people, not roles. If you don’t meet every box, we’d still love to hear from you. We encourage applicants from all backgrounds and identities.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionManagement and ManufacturingIndustriesInsuranceCheck out our About Alan and Career pages for more information. Referrals increase your chances of interviewing at Alan. #J-18808-Ljbffr