Observer/Network Tech

SURVEILLANCE OBSERVER/NETWORK TECHNICIAN DEPARTMENT: SURVEILLANCE JOB SUMMARY The Surveillance Observer / Network Technician protects the integrity of all table games, sports book, slots, hard and soft count rooms, cage, keno, cashiers, and other related areas. Video document all irregularities/deviations from normal activities and alert Supervisors when any irregularities or deviations occur. The Observer / Network Technician is also responsible for the proper maintenance and repair of the Surveillance System. They will perform all duties in accordance with TLC Casino Enterprises INC, Four Queens Hotel & Casino, Binion’s Gambling Hall & Hotel and Department policies and procedures, and must have a working knowledge of NGCB Surveillance requirements. ESSENTIAL DUTIES AND RESPONSIBILITIES INCLUDE BUT ARE NOT LIMITED TO Operate Surveillance equipment to ensure accurate video documentation with regard to irregularities or deviations from normal activities in all areas of responsibility. Remain current on all activities that threaten the security of TLC Casino Enterprises INC, Four Queens Hotel & Casino and Binion’s Gambling Hall & Hotel. Monitor assigned areas on a continuous basis to ensure complete coverage. Ensure at all times that the “Confidentiality Rules” are observed and enforced. Successfully pass surveillance examinations that reflect current/actual job knowledge when administered by management as outlined in current procedures. Share the responsibility of: answering telephone promptly, initiating video recording requests (table games), performing observations, making assessments on observations, completing assigned tasks and completing assigned projects. Perform routine and systematic cleaning and preventative maintenance of NVR network, video monitors, video cameras, pan/tilt motors and gears, system processor and controls, system peripheral equipment along with digital recording equipment. Perform repairs on equipment as needed. Installs equipment as directed. Assist in ordering and stocking necessary cleaning supplies and parts for existing equipment. Assist in the planning, placement and installation of cameras and support equipment into new or reconfigured casino and/or security areas. Respond to emergency service calls. Maintain confidentiality of information on all Corporate Security and Surveillance personnel, investigations, projects and programs. Troubleshoot, modify and understand large video switching systems within a casino environment. Support all environments as it pertains to digital recording equipment and software. Climb a ladder and drive a lift in a Casino environment (scissor lift operation and safety certificates a plus). Walk or stand for extensive periods of time Other duties as assigned ADDITIONAL RESPONSIBILITIES Remain alert to any suspicious activity and communicates such to the Director, Senior Manager, Manager, Supervisor of Surveillance and/or other designated person. Report needed repairs of Surveillance equipment to the Department technician via the e-mail or Database system for record accuracy. In the event of the system(s) being down, a written request will be sent to Technician’s mailbox. Maintain confidential information on all Corporate Security and Surveillance personnel, investigations, projects and programs. Log all video request releases into the Database system. Conduct camera check at the beginning of each shift to ensure that all equipment is functioning properly. Notify the Nevada Gaming Control Board when a criminal gaming offense occurs. REQUIREMENTS Physical - must possess the ability to: Sit and observe digital video recording for extended periods of time. Verbally communicate in English in person and over the telephone. Operate a video switcher, digital recording equipment and computer with average or above average dexterity. Write reports in a factual manner using effective and professional terminology. Maintain excellent vision and hearing. Ability to lift and carry 25 lbs. or more in Surveillance and related equipment Ability to access areas of installation of Surveillance equipment - ceilings, attics, etc. Non-physical - must possess: Specific knowledge of all areas observed - including, but not limited to rules, procedures, cheating methods and card counting schemes. Knowledge of Nevada gaming regulations and statutes and a thorough understanding of all departmental policies and procedures. Self-motivation and be a team player. Minimum of 1 year of Surveillance System experience in providing maintenance, repair and installation of NVRs, video monitors, video cameras, pan/tilt motor and gears, system processor and controls, along with surveillance systems peripheral equipment. Proficiency in Microsoft Office and have substantial computer skill (programming and troubleshooting). Ability to obtain or currently possess American Dynamics certificates (current technicians must obtain the required certifications by 2019): Basic Max 100 / Video Blox training. EDUCATION/EXPERIENCE Candidates/Employees must possess at least two (2) years of casino experience in the video surveillance of table games, slots, hard and soft count rooms, cashiers and related areas. New hires (or Trainees) not meeting these criteria will be required to complete all required functions at their own expense or through the department. Trainees require no experience but Surveillance will consider education in a related field (i.e. Criminal Justice). Trainees will also be required to sign off on a rigorous testing procedure as outlined in this policy and procedure documented within. Associate Degree in Electronics Engineering or equivalent work experience. Working knowledge of computer software programs and digital video recording equipment & software. CERTIFICATE/LICENSE Employment eligibility for the United States. Must obtain certificates Basic Max 100 / Video Blox training. WORKING CONDITIONS May be exposed to hot, cold, smoky conditions #J-18808-Ljbffr