Senior Onboarding Manager – English

Overview 📍 Location: Paris💸 Annual compensation 63K€ - 75K€ + equity BSPCE About Qobra: At Qobra, we are revolutionizing the way companies manage their sales compensation, creating a platform that is scalable and intuitive. As a fast-growing 40-person startup, we’re already making waves in the French and EU markets, helping companies streamline their compensation processes with cutting-edge technology. Our revenue team is at the heart of this growth, building relationships, driving new business, and scaling our impact. Want to know more? Discover our product on qobra.co, follow us on LinkedIn and Welcome to the Jungle for the latest news and career opportunities. If you’re applying, don’t forget to prepare your interview with our Interview Guide. Your Mission Qobra is scaling fast, especially in the US market, and onboarding is a critical moment of truth for our customers. As we onboard more US-based customers with complex compensation structures, we’re looking for a Senior Onboarding Manager to join our 8-person Customer Success team, including a dedicated Onboarding squad of 3. As a Senior Onboarding Manager, you will be responsible for leading complex, high-stakes onboarding projects, primarily with English-speaking customers. You will act as a project leader and trusted advisor, ensuring onboarding projects are delivered on time, with high quality, and with a strong customer experience, while enforcing Qobra’s methodology and standards. Your role is critical to reduce onboarding duration, increase customer autonomy, and position Qobra as a reliable, expert partner for US clients. What You’ll Do Lead onboarding projects from kick-off to go-live, primarily for US customers Manage multiple implementations in parallel, with a strong focus on project structure, risk management, and delivery discipline Drive onboarding timelines proactively and ensure predictable outcomes Act as onboarding project leader for US customers Take full ownership of project pace, scope, and structure Set clear expectations with clients and enforce Qobra’s onboarding methodology Confidently manage senior stakeholders (RevOps, Finance, CRO, CFO) Navigate cultural expectations specific to Anglo-Saxon clients Enable customer autonomy Guide customers toward autonomy on the Qobra platform Adapt your pedagogy to complex products and steep learning curves Ensure customers understand not only how to use Qobra, but why it works the way it does Deliver onboarding in English, at a high standard Run all onboarding communications, sessions, documentation, and follow-ups in English Produce clear, structured written communication (recaps, action plans, documentation) Represent Qobra with a professional, confident, and structured posture Contribute to onboarding excellence at Qobra Actively contribute to improving onboarding processes, documentation, and playbooks Share insights and patterns from US customers with Product, CSM, and Leadership Help raise the overall level of onboarding execution across the team What Makes This Role Exciting You will be at the frontline of Qobra’s US expansion You will work on complex, multi-stakeholder projects with high visibility You will play a key role in making onboarding faster, more predictable, and scalable You will operate in a senior, autonomous role, with real ownership and impact You will help shape how Qobra is perceived by US customers About You Experience & background 5+ years of experience in project management, consulting or B2B SaaS implementations Proven experience leading complex, client-facing projects, ideally in a SaaS or international context Experience working with US or Anglo-Saxon clients is mandatory Project management & delivery Strong project management skills: structured, proactive, and delivery-focused Comfortable leading projects with multiple stakeholders and dependencies Able to balance assertiveness with customer empathy PMP, CAPM or any relevant Project Management certification is a plus Client & communication skills Excellent written and spoken English (mandatory) Clear, concise, and confident communicator Comfortable challenging clients when needed to protect delivery and outcomes Technical & functional mindset Comfortable with complex products, data models, and integrations Able to understand CRM data, compensation logic, and operational workflows Bonus: experience with Sales Compensation, RevOps, CRM (Salesforce, HubSpot), or analytics tools Mindset Structured, solution-oriented, and pragmatic Ownership-driven: you take responsibility for outcomes, not just tasks Comfortable operating in ambiguity and scaling environments Nice to Have Experience in Sales Compensation or RevOps tooling Experience in fast-growing scale-ups or international SaaS companies Familiarity with tools like Notion, Dock, Salesforce, HubSpot, BI (or automation platforms) Recruitment Process HR Phone Screen Use case at home Team interview Business Case presentation Founders interview As part of our hiring process, we conduct reference checks with people you’ve worked with in the past. In a spirit of transparency, we also offer you the opportunity to speak with team members who are not involved in the recruitment process, if you'd like. We call this a reverse reference call. It’s your chance to ask candid questions and get a real feel for life at Qobra. Qobra also offers An attractive package: Benefiz card with flexible balance, Gymlib subscription, 50% coverage of transportation costs, and BSPCE to share the success. A fast-growing startup: We’re redefining a rapidly expanding market with ambitious projects. A culture of excellence: Surround yourself with an A-player team, where continuous learning is encouraged, and every contribution has a direct impact. Optimal working conditions: Modern offices in Paris, flexible remote work options, and an environment designed for productivity (fresh fruit, snacks, and breakfasts). Moments of team bonding: Team-building, UBEGA parties, and offsites for unique experiences. At Qobra, innovation drives us, and diversity and inclusion are at the core of our values. We welcome talent from all backgrounds, fostering an environment where every voice matters. Discrimination has no place here, we are committed to equality in everything we do. #J-18808-Ljbffr