Care Expert

Join to apply for the Care Expert - France 🇫🇷 role at Alan. Alan's vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. Your Mission As a Care Expert, your primary mission is to transform member requests into delightful experiences. You’ll be their trusted guide, providing: Meaningful solutions that make a real difference Swift, timely responses when they need you most Crystal‑clear, accurate information Transparent and helpful guidance every step of the way You’ll dive into the fascinating world of healthcare, mastering both: The intricacies of the French healthcare system The unique needs of our B2B partners who chose Alan as their corporate health insurance provider Your role sits at the heart of what makes Alan special – turning complex healthcare questions into simple, human experiences. Your Time at Alan 80% dedicated to providing exceptional member support 20% driving innovative Care projects tailored to your expertise Project Leadership Opportunities Drive Process Excellence Identify and implement key improvements Transform data insights into actionable solutions Lead end‑to‑end implementation Team Impact Guide and inspire fellow Alaners Build high‑performing project teams Shape the future of Care at Alan Example Projects Design member empowerment initiatives that boost autonomy Architect Care team structures for peak performance Collaborate on cross‑community product innovations Help us grow by attracting top Care talent You Will Thrive at Alan If You Have a genuine passion for helping others and find joy in solving member challenges Master French and English at full working proficiency (written and spoken) Navigate technology with confidence and embrace digital tools Feel at ease connecting with members across all channels – email, chat, and phone calls (call‑back only) Bring natural empathy and a calm presence to every interaction Love taking initiative and turning ideas into action Thrive in collaborative environments where you can learn and share knowledge Bonus: Already understand the French healthcare system (we’re great teachers) Location Your home base should be in France (fiscal residence), where you’ll be part of our vibrant Care Expert team. Perks & Benefits Fair rewards: generous equity packages complement your base salary, for permanent contracts only Flexible Office: amazing office space at our HQ, sponsored co‑working hubs or a full‑remote experience with home office equipment sponsorship All the tools you need: MacBook Pro, keyboard, laptop stand, monitor, Bose noise‑canceling headphones Flexible vacation policy and working hours Delightful healthcare insurance: 100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only) Transport: country‑specific commuter benefits Learning & Training opportunities: free books and budget to attend conferences and speak at them Personal growth through coaching: each Alaner paired with a dedicated coach from day one; core to our culture Parental leave: extended for all new parents, for permanent contracts only Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Health Care Provider Industries Insurance Equal Opportunity Statement We hire people, not roles. If you’re excited about this opportunity but don’t meet every box, we’d love to hear from you. Everyone, no matter how underrepresented, should feel free to apply. If you identify as a woman, research shows women often apply only when meeting 100% of requirements. Remember, this is just a guide, not a checklist. We’ll be thrilled to receive your application #J-18808-Ljbffr