Operations & Customer Experience Assistant Graduate Opportunity

Role Overview: Were looking for an organised detail-oriented Operations & Customer Experience Assistant to join Chatterbox. This is an excellent opportunity for someone at the start of their career who wants hands‑on experience in operations customer support and process management within a fast-paced mission-driven EdTech company. In this role youll support our day-to-day operations helping onboard learners managing administrative tasks and assisting internal teams. Youll play a key role in ensuring that our learners and coaches have a smooth seamless experience contributing directly to the impact of our mission. Youll quickly take ownership of the Help Desk function resolving learner and coach tickets with a high standard customer service. This includes updating and managing our back-end learning platform and clearly communicating issues with screenshots and explanations to help educate users and prevent repeat queries. Youll also use Excel and other tools to assist in analysing learning trends and preparing monthly updates and reports for customers. Experience with databases formulas pivot tables and charts is highly desirable. As Chatterbox is a small fast-paced team you should be comfortable adapting quickly wearing multiple hats and responding to the changing needs of the business. Key Responsibilities: Help Desk & Customer Support Serve as the first point of contact for urgent learner or coach issues including cancellations technical problems or questions. Escalate technical issues internally as needed. Monitor recurring issues and recommend improvements to processes. Learner Support & Administration Perform back-end administrative tasks to onboard new learners and update existing accounts. Track learner engagement and gather feedback to inform improvements. Monitor dashboards and create simple updates to share internally and externally. Assist in collecting feedback to enhance the learner experience. Dashboard Monitoring & Escalation Monitor operational dashboards to identify trends or issues. Escalate platform issues internally to the relevant teams. General Administrative Support Schedule meetings and manage calendars for leadership. Maintain accurate internal records and databases. Support special projects assigned by the leadership team. Key Metrics for Success Keeping records and data accurate and up to date. Resolving urgent learner or coach issues quickly and effectively. Collaborating smoothly with internal teams and external stakeholders. Helping create a positive seamless experience for learners and coaches. What Were Looking For Essential: Able to thrive in a fast-paced startup environment. Organised reliable and detail-oriented. Strong communication skills in English (written and verbal). Familiarity with back-end systems and platforms. Experience analysing data in Excel including the use of formulas pivot tables and charts. Comfortable learning new tools and systems. Good problem-solving skills and proactive in asking questions. Enthusiastic about supporting a positive mission-driven organisation with social impact. Nice to have: High proficiency in additional languages. Experience in administrative support or customer-facing roles (internship or volunteer work counts). Experience working in a B2B SaaS business. Comfortable using tools like Google Sheets Slack Zoom Teams HubSpot and Power BI. Interest in EdTech language learning or education. Other Details Reports to: Customer Success Manager Works closely with: Customer Success Product and Operations Location: Remote‑first (Europe time zone preferred) Employment type: Full‑time Compensation: Up to 1500/month gross Important: Please dont use AI in your answers. If its detected it will mean automatic disqualification. We really value short clear human-written responses as they help us get to know you better #J-18808-Ljbffr