Senior Client Partner

Job Title Senior Client Partner / Client Services / Business Development / Client Engagement Industry IT Services (Domain: Banking and Financial Services) Location Paris, France Experience Required 15+ Years Purpose of the Role We are looking for a Senior Leader for our Client Services Group in France. The scope of this role covers entire Europe. Experience in serving clients in France and Europe in IT Services area is a must‑have experience. Our focus is Services accounts; with specific focus on Banking and Financial Services Industry. Experience working with any one or more of these industry segments will be preferred. Provide client introductions, customer context to internal teams. Navigate account to identify varied kinds of deals; form and lead pursuit teams, recommend & defend the win price, understand client drivers and competitor moves, interface with client on expectations, develop account plan, review and follow it. Drive MSA / SOWs / payments (AR), resolve delivery escalations and complaints, mentor IBU account team with an objective of demonstrating business value to the client. Maintaining the Infosys price premium, enhancing client satisfaction and growing the account as per the account plan within the assigned account. Areas of Responsibility Market Development and Prospecting – Client Services analyzes the current accounts and target prospects to identify the right set of buyers, their buying patterns and help tailor offerings to specific industry segments and accounts. Reach out to identified target buyers through multiple levers such as cold‑calling, partnerships, events. Opportunity Identification and Qualification – Navigate the account to identify varied kinds of deals in the account to increase Infosys revenue and market share. Proposal Development, Negotiation and Closure – Form pursuit team across Infosys internal units or external partners if needed. Position client‑facing team with client, explain client context, coach pursuit team, suggest win price and drive this among various BUs based on competitive intelligence, future potential, positioning. Facilitate proposal‑coaching sessions between client and pursuit team’s technical/domain experts and drive the proposal to closure. Contracting and MSA – Facilitate discussion between client and Infosys teams involved in contracting (Legal, Data Privacy, etc.) and act as point‑of‑escalation to ensure quick closure of the contract with acceptable level of risk to Infosys. Account Planning and Review – Develop the account plan in conjunction with stakeholders (service line/HBU mix, revenues, profitability). Develop relationship map and market share analysis. Communicate and execute per the plan and conduct periodic review with higher management to grow the account. Account Mining – Identify right contacts within the client organization, secure meetings, set appropriate agenda (client context, pain points, industry/competitive context, Infosys value proposition). Anchor meetings and close opportunities. Review meeting material to position Infosys strategically as trusted partner. Account Operations – Sign off on SOWs/Contracts and follow up with client to sign off on SOWs. Responsible for collections of AR. Relationship Management – Handle customer complaints about project execution, negotiate on MSAs and SOWs, identify and recommend right Infosys executives, set up meetings, set expectations, conduct periodic reviews with key customer stakeholders as per pre‑agreed format. Knowledge, Skills and Qualifications Knowledge of outsourcing business, cost & revenue drivers for an IT organization, business case creation, financial ratios and analysis (IRR, NPV, ROCE, etc.), statistical analysis (regression, correlation, mean, median, mode, frequency distributions), legal & contracting issues. Effective and structured communication skills (consultative skills combined with business case creation), conflict resolution/consensus building, problem solving, negotiation, commercial acumen, political landscape identification, leadership, presentation, relationship building. A good sense of humor is an advantage. Performance measures: Revenue growth, revenue from new relationships, number of large deals closed, customer satisfaction index. About Infosys Infosys is a global leader in next‑generation digital services and consulting. We enable clients in 56 countries to navigate their digital transformation. With over three decades of experience in managing the systems and workings of global enterprises, we expertly steer clients through the many next steps of their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise and ideas from our innovation ecosystem. Equal Opportunity / Diversity Statement All aspects of employment at Infosys are based on merit, competence and performance. We are committed to embracing diversity and creating an inclusive environment for all employees. Infosys is proud to be an equal opportunity employer. Employment Details Seniority level: Director Employment type: Full‑time Job function: Business Development, Sales, and Customer Service Industries: IT Services and IT Consulting, Software Development, Technology, Information and Media #J-18808-Ljbffr