Director, Change Management

JOB SUMMARY This role works within the Corporate & Investment Banking (CIB) Coverage Change & Business Transformation team’s Change Management function Provide Change Management expertise to effectively embed user-facing process and platform transformation across Client Lifecycle Management (CLM) and Know Your Client (KYC) domains for a global network of CIB users (Front, Middle, Back office). ROLE RESPONSIBILITIES Deliver change management outcomes to embed target state with end users, including: Effective stakeholder engagement across impacted functions globally (Front Office, Middle Office, Operations, Compliance, Operational Risk) Communications and engagement planning, development and execution to drive awareness, understanding and support across a broad range of global stakeholders Change Impact Assessment delivery to articulate impacts between current and target state, identify and mitigate change impacts across impacted business units Training planning, needs assessment, content preparation and delivery across impacted stakeholder groups Defining and implementing means of tracking user change adoption; actively monitoring for and resolving any user adoption bottlenecks Support Product Owners in driving Business Readiness outcomes – including User Acceptance Testing user mobilisation, acting to mitigate post-live user support trends, etc. As a senior team member, flexibly work in both Individual Contributor and Team Lead roles depending on projects / initiative context Display exemplary conduct and live by the Group’s Values and Code of Conduct. Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. Effectively and collaboratively identify, elevate, mitigate and resolve risk, conduct and compliance matters. Our Ideal Candidate 15+ years of working experience in relevant banking domain 10+ years experience as a Senior Change Manager, Business Project Manager or Business Consultant delivering people-centric business change and user adoption outcomes Has implemented complex process / system changes in Client Lifecycle Management and/or Client Due Diligence platforms and processes in a business user-facing role Has delivered Change Management / business change implementations at scale – either global or regional delivery, supporting multiple impacted business functions Experience working with Client Lifecycle Management, Client Onboarding or Due Diligence platforms (e.g. Fenergo) Has used structured change management approaches in large scale delivery to bring the target state “to life” for users on the ground Good working knowledge of international banking; experience in Wholesale Banking, especially in the client on-boarding and/or due diligence (KYC), Tax (FATCA, CRS), Regulations (MIFID, EMIR, Dodd Frank) or applicable product knowledge is highly preferable Excellent written, communication and presentation skills; able to effectively engage, influence and manage senior business stakeholders. Able to draft crisp, concise business communications for a broad global audience Eye for detail and excellent problem solving and analytical skills, able to bring clarity and structure to areas of ambiguity Strong individual contributor with proactive working style; able to take initiative, identify opportunities and work with minimal management oversight Ability to effectively communicate business priorities, complex concepts and models and business information to a technical and non-technical audience at analyst and senior management level Demonstrates creative thinking by generating new ideas and concepts and identifying new ways of doing things. Strong problem-solving skills to perform root cause analysis Ability to quickly absorb and learn new systems, methodologies and types of information. Ability to facilitate workshops, discussions and meetings with stakeholders at all levels Ability to form strong working relationships with stakeholders and team members Capable of working independently to resolve issues and/or identify solutions Possesses strong negotiation and influencing skills, and ability to manage negotiations so that acceptable agreement between multiple parties is obtained. Proficient in tools such as Microsoft Office, Confluence, ADO, etc Qualifications Relevant degree qualification preferred Role Specific Technical Competencies Project Management Change Management Client Onboarding Client Due Diligence About Standard Chartered We’re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we’ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you’re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can’t wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you’ll see how we value difference and advocate inclusion. Together we: Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. Flexible working options based around home and office locations, with flexible working patterns. Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies – everyone feels respected and can realise their full potential. Recruitment Assessments Some of our roles use assessments to help us understand how suitable you are for the role you’ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process. Visit our careers website www.sc.com/careers #J-18808-Ljbffr