Customer Experience Specialist
il y a 5 jours
Customer Experience Specialist (French & English Speaking)As a Customer Experience Specialist, you’ll be at the centre of delivering seamless, high-quality service across multiple channels and account tiers. Partnering with Strategic and Key Account Managers, you’ll coordinate requests, streamline workflows, and ensure every interaction exceeds expectations. By championing digital tools and driving operational excellence, you’ll play a vital role in enhancing satisfaction and shaping commercial success across EMEA.This role is in our Collegien Office and has hybrid flexibility. Be the customer’s go-to partner – guiding them through product information, account setup, portal navigation, and confidently resolving non-technical queries. Keep customers informed and reassured – proactively updating customers on orders, deliveries, and timelines, while managing claims, returns, and escalations with care. Take ownership of service excellence – detecting and resolving delivery challenges, creating clear follow-up plans, and involving the right stakeholders at the right time. Champion digital tools – using Salesforce and ERP (JDE) to track, share, and manage customer information, ensuring accuracy and transparency at every step. Support commercial growth – coordinating quotations, gathering product details, securing approvals, and assisting with forecast management to help customers and account managers plan effectively. Partner with Key Account Managers – delivering tailored support for Gold and Platinum accounts, strengthening engagement through proactive communication and timely execution.Responsibilities and requirements include:Native or professional level of French; professional level of English.Experience of handling customer complaints and escalation proceduresKnowledge of product lines and how they connect to customer ordersFamiliarity with web portals and support tools (Salesforce, JDE)A team player who communicates openly, clearly and constructivelySomeone who ensures clarity, organises daily tasks, and supports shared goalsCurious and eager to share feedback for process improvementsPositive, detail-oriented, and committed to creating great customer experiencesStrong attention to detail and a proactive approach to solving customer needsIMI Values in ActionAlways Care: Builds long-term trust and resolves issues with transparency and urgency.Be Curious: Challenges assumptions and uses insights to grow value for both customer and IMI.Create Impact: Drives measurable results and embeds customer needs into execution.We are a global specialist engineering company that creates breakthrough solutions. We design, build and service highly engineered products in fluid and motion control applications.IMI is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, colour, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, or veteran status #J-18808-Ljbffr
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Customer Experience Specialist
il y a 2 semaines
Collégien, Île-de-France IMI Industrial Automation Temps pleinAbout the RoleAs aCustomer Experience Specialist, you'll be at the centre of delivering seamless, high-quality service across multiple channels and account tiers. Partnering with Strategic and Key Account Managers, you'll coordinate requests, streamline workflows, and ensure every interaction exceeds expectations. By championing digital tools and driving...
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Customer Experience Specialist
il y a 3 semaines
Collégien, France IMI Industrial Automation Temps plein✨ About the RoleAs a Customer Experience Specialist, you’ll be at the centre of delivering seamless, high-quality service across multiple channels and account tiers. Partnering with Strategic and Key Account Managers, you’ll coordinate requests, streamline workflows, and ensure every interaction exceeds expectations. By championing digital tools and...
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Customer Experience Specialist
il y a 4 semaines
Collégien, France IMI Industrial Automation Temps plein✨ About the RoleAs a Customer Experience Specialist, you’ll be at the centre of delivering seamless, high-quality service across multiple channels and account tiers. Partnering with Strategic and Key Account Managers, you’ll coordinate requests, streamline workflows, and ensure every interaction exceeds expectations. By championing digital tools and...
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Customer & After Sales Service Team Manager
il y a 4 jours
77090 Collégien, France ZT Outdoor Living GmbH Temps plein**Zhejiang Zhengte Co., Ltd. - Company Description** Zhejiang Zhengte Co., Ltd. is a globally recognized provider of high-quality outdoor products, specializing in outdoor leisure furniture and supplies. With more than 25 years of experience, we have grown from a small factory into a major player in the industry. Our focus is on innovation and maintaining...
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Security Specialist
il y a 4 jours
Collégien, France ARCESE TRANSPORT FRANCE Temps pleinSaviez-vous qu’Arcese Group est en pleine transformation pour devenir une véritable freight tech company et construire la logistique de demain ? Rejoignez une équipe dynamique avec un objectif commun : offrir une expérience client exceptionnelle et garantir la réussite de chaque opération. **COMMENT SERA VOTRE ÉQUIPE ?** Le service sûreté est un...
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Security Specialist
il y a 6 jours
Collégien, Île-de-France ARCESE TRANSPORT FRANCE Temps pleinLe Groupe Arcese est un acteur logistique international de premier plan, proposant des solutions intégrées et sur mesure couvrant l'ensemble de la chaîne d'approvisionnement. Son offre englobe le transport routier, ferroviaire, maritime et aérien, ainsi que des services logistiques spécialisés, notamment pour les documents et le e-commerce.Fort d'un...
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Product Manager
il y a 1 semaine
Collégien, France The GRW Group Temps pleinPRODUCT MANAGERBASED COLLÉGIEN, FRANCE (HYBRID WORKING), SALARY EXCELLENT PLUS BONUS AND BENS PACKAGE Grw Talents client has extensive experience in the engineering and manufacture of temperature-controlled laboratory equipment. Their work is centred on maintaining the integrity of samples throughout preparation and long-term preservation. By combining...
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Product Manager
il y a 1 semaine
Collégien, France The GRW Group Temps pleinPRODUCT MANAGERBASED COLLÉGIEN, FRANCE (HYBRID WORKING), SALARY EXCELLENT PLUS BONUS AND BENS PACKAGE Grw Talents client has extensive experience in the engineering and manufacture of temperature-controlled laboratory equipment. Their work is centred on maintaining the integrity of samples throughout preparation and long-term preservation. By combining...
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Mécanicien Horticole H/F
il y a 4 jours
Collégien, France Talents Locaux Temps pleinNotre client, spécialiste reconnu des espaces verts depuis plus de 35 ans, recherche un mécanicien pour assurer l'entretien et la maintenance de son parc matériel varié (Caterpillar, Toro, Kubota, John Deere, Renault, Stihl). Vos missions : Entretien courant et réparations des engins horticoles, agricoles, TP, poids lourds, camions, remorques, tondeuses...
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Brand Manager
il y a 1 semaine
Collégien, France INTEGRAL SYSTEME Temps plein**L’entreprise**: Depuis 20 ans INTÉGRAL SYSTÈME propose aux installateurs et aux professionnels de la sécurité **une offre globale autour de la sécurité électronique** (Verrouillage Electrique, Vidéosurveillance, Alarmes, Automatismes, Cylindres Électroniques et d'autres gammes complémentaires). **Le service est au cœur de cette offre...
