Exchange/Platform Operations Manager

Building the Future of Crypto Our Krakenites are a world-class team with crypto conviction, united by our desire to discover and unlock the potential of crypto and blockchain technology. What makes us different? Kraken is a mission-focused company rooted in crypto values. As a Krakenite, you’ll join us on our mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. For over a decade, Kraken’s focus on our mission and crypto ethos has attracted many of the most talented crypto experts in the world. Before you apply, please read the Kraken Culture page to learn more about our internal culture, values, and mission. We also expect candidates to familiarize themselves with the Kraken app. Learn how to create a Kraken account here. As a fully remote company, we have Krakenites in 70+ countries who speak over 50 languages. Krakenites are industry pioneers who develop premium crypto products for experienced traders, institutions, and newcomers to the space. Kraken is committed to industry-leading security, crypto education, and world-class client support through our products like Kraken Pro, Desktop, Wallet, and Kraken Futures. Become a Krakenite and build the future of crypto Proof of work The team Currently Kraken maintains over a dozen products available 24/7 to clients globally. These range from basic operations that any financial services company has like depositing, withdrawing, verifying identification, and other account-level operations. They also involve cool products like staking, spot trading, instant buy/sell, margin, futures, NFT marketplace. The role of the Exchange Operations team is to be the day-to-day operators of the products and services that the Product & Engineering team have built. This for example could mean updating the parameters of the margin system in reaction to heightened expected volatility. The team is high-energy and always ready to pounce on an issue when it is occurring with the platform. These issues may occur on a Wednesday afternoon, late Friday night, or Sunday morning – crypto never sleeps. The opportunity Manage a team with overlapping interests in system stability with the existing Operational Resilience incident response team and the exchange product day-to-day operations Spot, Margin, and Derivatives markets management and “middle-office” support Be accountable to implement and/or define the right processes and practices across all products Collaborate with cross-functional teams, including product management, engineering, compliance, finance and client support to drive innovation, automation, continuous improvement and auditability in trading operations. Utilise technology built by Product & Engineering to update configurations, add new risk controls, launch/remove new markets, and in general manage the platform Be relied upon in such a way that Product & Engineering will rarely need to get involved in doing adjustments to resolve client issues Discover and resolve gaps in operational coverage for PDE teams Demonstrate the value of operations work to Product, Engineering, and other stakeholders Governance of trading policies/procedures Oversee product development of internal tools (futures admin, exchange control centre) Skills you should HODL Must have 3+ years of operating similar platforms (CFD, tradfi exchanges, trading desks, other crypto exchanges, etc) Technical knowledge of at least in broad terms how a tech stack is and what is happening and where Data and quantitative skills are a must – SQL, python analysing medium-sized datasets Ability to speak effectively with customers who may be experiencing issues with a product that you must diagnose. Be a liaison between Customer Support, Product & Engineering, Operational Resilience, Compliance, Finance, and Accounting, Have a strong familiarity with financial markets products and ideally for cryptocurrency as well. Being able to think on your feet and make decisions in a 24/7 highly volatile environment Honesty and integrity are essential when discussing system issues, testing etc – anyone who “fakes it” is risking a lot in this role. Humility, as such, as a requirement for this role. An ability to delegate, but not be afraid to get your hands dirty. Know the line between being an effective manager and a micromanager. Nice to haves Knowledge of regulatory bodies, requirements and compliance standards applicable to cryptocurrency exchanges (e.g., VASP, ESMA, MiCA, MiFID II) This job is accepting ongoing applications and there is no application deadline. Please note, applicants are permitted to redact or remove information on their resume that identifies age, date of birth, or dates of attendance at or graduation from an educational institution. We consider qualified applicants with criminal histories for employment on our team, assessing candidates in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Kraken is powered by people from around the world and we celebrate all Krakenites for their diverse talents, backgrounds, contributions and unique perspectives. We hire strictly based on merit, meaning we seek out the candidates with the right abilities, knowledge, and skills considered the most suitable for the job. We encourage you to apply for roles where you don't fully meet the listed requirements, especially if you're passionate or knowledgable about crypto As an equal opportunity employer, we don’t tolerate discrimination or harassment of any kind. Whether that’s based on race, ethnicity, age, gender identity, citizenship, religion, sexual orientation, disability, pregnancy, veteran status or any other protected characteristic as outlined by federal, state or local laws. Stay in the know Follow us on Twitter Learn on the Kraken Blog Connect on LinkedIn Candidate Privacy Notice #J-18808-Ljbffr