Supply Operations Lead

Supply Operations LeadServices Supply)Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.Airbnb Services is building a scaled marketplace of high-quality service providers (chefs, massage, photography, and more). We partner with platforms, aggregators, and booking/inventory systems to unlock supply at scale. We’re hiring a Partnerships Operations Lead to own the post-signature engine: you’ll design the strategy, operating model, and programs that turn deal terms into real supply, quality, and revenue outcomes.You’ll sit at the intersection of BizDev, Product, and GTM, creating the playbooks, SLAs, incentives, data flows, and experiments that grow partner-sourced supply efficiently while improving conversion and guest experience.A Typical Day:Translate commercial terms into launch plans, SLAs, success metrics, and reporting.Stand up partner onboarding programs (data mapping, API readiness, catalog standards, compliance, payments, dispute/chargeback flows).Grow supply & conversionBuild scalable programs to drive new activations, listing quality, and bookability (inventory health, pricing/availability hygiene, content QA).Design incentive frameworks (bounties, co-op spend, tiering) that improve unit economics and partner performance.Own the performance engineDefine and run partner scorecards; establish QBR/WBR cadence with targets for NAAS, CPA/CAC, fill rate, cancel rate, NPS/claims.Build automated pipelines/dashboards with Data/Analytics; instrument experiments (A/B, geo pilots, cohort tests).Create repeatable playbooksStandardize integration requirements, validation tests, and launch checklists.Author SOPs for catalog ingestion, policy compliance, trust & safety escalations, and partner support.Drive cross-functional executionPrioritize integration and feature requests with Product/Eng based on partner and business opportunitiesPartner with Legal/Policy on data sharing, content/IP, and regulatory needs across regions.Continuously optimize economicsModel lever impacts (channel mix, incentives, take rates) and deliver cost-per-activation and payback improvements at portfolio and partner level.What success looks like (Outcomes/KPIs)Partner-sourced NAAS: net new active services from integration partners hits plan.Unit economics: CPA/CAC down quarter-over-quarter; positive payback within target window.Quality & conversion: ensure improved conversion rates and supply qualitySpeed to value: time-to-launch and time-to-first-booking reduced vs. baseline.Your Expertise:Bachelor’s Degree in Business, Finance, Marketing, or related fields7+ years in Consulting / Partnerships Ops / Marketplace Ops / Supply Ops or Program Management for B2B platforms (e.g., integrations with reservation/booking systems, OTAs, aggregators).Proven track record turning partner agreements into scaled programs with measurable supply and revenue impact.Comfortable with technical integrations (APIs, webhooks, data schemas); can write precise requirements and run UAT with Eng.Strong analytical chops: build business cases, define KPIs, create dashboards, and run experiments. SQL/Sheets advanced proficiency required; familiarity with Tableau a plus.Experience designing incentives/tiers, SLAs, and QBR frameworks.Excellent cross-functional leadership; crisp written docs and playbooks.Background in RevOps, Growth Ops, or Product Ops.Our Commitment To Inclusion & Belonging:Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.How We'll Take Care of You:The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range shown below is annualized, is subject to change and may be modified in the future. This role may also be eligible for bonus, benefits, and Employee Travel Credits. #J-18808-Ljbffr