Director, Change Management

JOB SUMMARYThis role works within the Corporate & Investment Banking (CIB) Coverage Change & Business Transformation team’s Change Management functionProvide Change Management expertise to effectively embed user-facing process and platform transformation across Client Lifecycle Management (CLM) and Know Your Client (KYC) domains for a global network of CIB users (Front, Middle, Back office).ROLE RESPONSIBILITIESDeliver change management outcomes to embed target state with end users, including:Effective stakeholder engagement across impacted functions globally (Front Office, Middle Office, Operations, Compliance, Operational Risk)Communications and engagement planning, development and execution to drive awareness, understanding and support across a broad range of global stakeholdersChange Impact Assessment delivery to articulate impacts between current and target state, identify and mitigate change impacts across impacted business unitsTraining planning, needs assessment, content preparation and delivery across impacted stakeholder groupsDefining and implementing means of tracking user change adoption; actively monitoring for and resolving any user adoption bottlenecksSupport Product Owners in driving Business Readiness outcomes – including User Acceptance Testing user mobilisation, acting to mitigate post-live user support trends, etc.As a senior team member, flexibly work in both Individual Contributor and Team Lead roles depending on projects / initiative contextDisplay exemplary conduct and live by the Group’s Values and Code of Conduct.Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.Our Ideal CandidateSkills & Experience15+ years of working experience in relevant banking domain10+ years experience as a Senior Change Manager, Business Project Manager or Business Consultant delivering people-centric business change and user adoption outcomesHas implemented complex process / system changes in Client Lifecycle Management and/or Client Due Diligence platforms and processes in a business user-facing roleHas delivered Change Management / business change implementations at scale – either global or regional delivery, supporting multiple impacted business functionsExperience working with Client Lifecycle Management, Client Onboarding or Due Diligence platforms (e.g. Fenergo)Has used structured change management approaches in large scale delivery to bring the target state “to life” for users on the groundGood working knowledge of international banking; experience in Wholesale Banking, especially in the client on-boarding and/or due diligence (KYC), Tax (FATCA, CRS), Regulations (MIFID, EMIR, Dodd Frank) or applicable product knowledge is highly preferableExcellent written, communication and presentation skills; able to effectively engage, influence and manage senior business stakeholders. Able to draft crisp, concise business communications for a broad global audienceEye for detail and excellent problem solving and analytical skills, able to bring clarity and structure to areas of ambiguityStrong individual contributor with proactive working style; able to take initiative, identify opportunities and work with minimal management oversightAbility to effectively communicate business priorities, complex concepts and models and business information to a technical and non-technical audience at analyst and senior management levelDemonstrates creative thinking by generating new ideas and concepts and identifying new ways of doing things.Strong problem-solving skills to perform root cause analysisAbility to quickly absorb and learn new systems, methodologies and types of information.Ability to facilitate workshops, discussions and meetings with stakeholders at all levelsAbility to form strong working relationships with stakeholders and team membersCapable of working independently to resolve issues and/or identify solutionsPossesses strong negotiation and influencing skills, and ability to manage negotiations so that acceptable agreement between multiple parties is obtained.Proficient in tools such as Microsoft Office, Confluence, ADO, etcQualificationsRelevant degree qualification preferredRole Specific Technical CompetenciesProject ManagementChange ManagementClient OnboardingClient Due DiligenceAbout Standard CharteredWe\'re an international bank, nimble enough to act, big enough for impact. For more than 170 years, we\'ve worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you\'re looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can\'t wait to see the talents you can bring us.Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you\'ll see how we value difference and advocate inclusion.Together we:Do the right thingand are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we doNever settle,continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so wellAre better together,we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long termWhat we offerIn line with our Fair Pay Charter,we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.Core bank funding for retirement savings, medical and life insurance,with flexible and voluntary benefits available in some locations.Time-offincluding annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.Flexible workingoptions based around home and office locations, with flexible working patterns.Proactive wellbeing supportthrough Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills,global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkitsA continuous learning cultureto support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.Being part of an inclusive and values driven organisation,one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.Recruitment AssessmentsSome of our roles use assessments to help us understand how suitable you are for the role you\'ve applied to. If you are invited to take an assessment, this is great news. It means your application has progressed to an important stage of our recruitment process.Visit our careers website now at www.sc.com/careers #J-18808-Ljbffr