Senior Engineering Manager

Senior Engineering Manager - AI role at AlanThe mission & impact: We're building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada.Your leadership directly impacts how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores.What you'll build and who you'll work with: You'll lead 6-15 engineers across multiple crews, working closely with product managers, support operations, and data scientists.Support tools & systems: Sophisticated platforms that empower our support team to deliver exceptional member experiencesOperational solutions: Systems that combine technical excellence with a deep understanding of support workflows and member needsAutomated support workflows: AI-driven automation that handles routine tasks, letting our support team focus on complex member needs and relationship buildingRole: You'll set technical direction, build talent density, enable effective collaboration, drive strategic alignment, and stay hands-on with architecture decisions and technical problem-solving.Set technical direction by balancing debt with features, establishing quality standards through code reviews, and driving operational excellence in monitoring and securityBuild talent density through strategic hiring, honest performance management, and creating engaging technical challenges that excite engineersEnable effective collaboration across crews by fostering psychological safety, facilitating knowledge sharing, and addressing team dynamics proactivelyDrive strategic alignment with product partners, improve development efficiency using modern tools (AI, Cursor, Dust), and ensure realistic commitments that balance technical needs with business goalsStay hands-on with architecture decisions, technical problem-solving, and maintaining your engineering skills while developing as a leaderWhy this role is special: You'll have a dual impact on technical excellence and team growth, lead teams building production AI systems, and influence engineering culture.Dual impact: Shape both technical excellence and team growth - your engineers become better while building better productsAI at scale: Lead teams building production AI systems that serve hundreds of thousands of healthcare interactionsLeadership growth: Influence engineering culture, mentor future leaders, and drive technical strategy that shapes the future of healthcare deliveryWhat we're looking for: Leadership experience, technical foundations, and a strong understanding of AI innovation.Leadership experience: 3-5 years managing engineering teams with a track record of building high-performersTechnical foundations: Strong technical background with the ability to guide architectural decisions and experience with modern development practices and AI-assisted development toolsWhat we value: You balance technical debt with feature delivery while maintaining quality, develop people as much as you develop products, and have a clear progression in your management career.You balance technical debt with feature delivery while maintaining qualityYou develop people as much as you develop productsClear progression in your management career - increasing team size, scope, and strategic impactMission alignment: Healthcare technology and AI innovation excite you, and you understand that great engineering teams are built on psychological safety and continuous learning.Healthcare technology and AI innovation excite youYou understand that great engineering teams are built on psychological safety and continuous learningHow we work: Hybrid approach, amazing office spaces, sponsored co-working hubs, or full remote - we want you where you're most effective at leading and developing your teams.Important note: We hire people, not roles. If you're excited about this opportunity but don't check every box, we'd love to hear from you.Alan is an equal opportunities employer. Everyone, no matter how underrepresented, should feel free to apply, as it can only bring learnings or success. #J-18808-Ljbffr