Workshop Controller

Be among the first 25 applicants About Us We are one of the top three automotive retailers in the UK, proudly representing 32 manufacturer brands, selling a huge range of new and used vehicles from over 150 dealerships across the UK and Ireland. We believe our people are our greatest asset, and we’re committed to recognising the valuable contribution each person makes. That’s why we continue to invest in a leading rewards and benefits package designed to support your career, wellbeing, and life outside of work. Carlisle Renault Contract type: Full‑time, permanent Hours: Monday‑Friday 8:30am – 5:00pm, and Saturday mornings on rota Salary: OTE up to £43,600, with basic of £34,000 per annum plus bonus Workshop Controller We are looking for an experienced Workshop Controller to join our dynamic team in our state‑of‑the‑art facility. You will supervise and motivate our team of Technicians & Apprentices, proactively review and prioritise the daily workload, and be a crucial part of our business and the Aftersales Department. The successful candidate will be responsible for the day‑to‑day running of the workshop, ensuring the service and repair technicians achieve their daily targets, and assisting the Service Manager in providing the best possible service to customers and achieving agreed profits and retention levels. High levels of customer satisfaction will be maintained through relevant quality checks. Responsibilities Ensuring that all working practices comply with company, DVSA, health and safety, and OEM policy. Making sure all service work is carried out correctly, competently and on time, with customer satisfaction in mind. Maintaining relationships with vehicle manufacturers and supporting Technicians during repairs to ensure high standards are achieved and maintained. Liaising with colleagues and other departments to ensure a top‑quality service for customers. Scheduling work to meet customer needs, taking into account workshop targets, the complexity of each job and the availability of parts. Assisting with technical challenges by going above and beyond to support the team and writing technical reports. Qualifications / Experience The ideal candidate will have motor industry experience managing a team within a busy Service/Workshop environment, a minimum of NVQ Level 3 in Light Vehicle Maintenance and Repair (or equivalent), and a solid understanding of COSHH legislation, trade practices, and consumer legislation. Awareness of quality control and inspection requirements of a workshop is a must. We are looking for someone who is friendly, confident and enthusiastic. A full valid UK driving licence is required. Core Benefits Competitive salaries with structured pay scales and progression as you grow within the business. Generous annual leave that increases with your length of service. Enhanced family leave, including 6 months’ full pay for maternity and adoption leave, and 2 weeks’ full pay for paternity leave. Access to Techscheme for discounted technology purchases with flexible payments. Health & Wellbeing Eyecare vouchers to help cover vision care needs. Smart Health – 24/7 access to GP services to support your mental and physical wellbeing. Dental insurance for everyday dental care and unexpected treatments. Critical illness cover for peace of mind during life’s most challenging moments. Financial Wellbeing MyView PayNow – access a portion of your pay as you earn, with features to stream, save, and track your money through a user‑friendly app. Free will writing services to help plan for the future. Flexible life assurance options and partner life assurance for added protection. Leisure & Lifestyle Discounted gym memberships to support an active lifestyle. Travel insurance to help you explore with confidence. Access to home and technology vouchers. bYond card and a wide range of exclusive retail and lifestyle discounts. We strongly believe in nurturing and providing our people with specific manufacturer brand and management training to enhance career development opportunities. We celebrate and encourage success at all levels. Lookers and Charles Hurst are an equal opportunities employer. We are committed to a working environment that is free from discrimination, is inclusive, and empowers our people to bring their whole selves to work and reach their full potential. We will conduct relevant employment checks prior to commencing employment. These will include verifying recent employment, address, credit history and a standard criminal record check. A driving licence check will also be carried out if required. All offers of employment are made subject to a six‑month probation period commencing from your start date. We take our data protection responsibilities very seriously and are committed to upholding and respecting your privacy rights. Information about how we will process your data, including the types of data we collect, the purposes we use it for, who we may share it with and how long we keep it, are set out in our privacy notice. Please read our Privacy Notice to understand how we may collect and use your data. #J-18808-Ljbffr