Senior Engineering Manager

Overview Senior Engineering Manager - AI at Alan. You will lead 6-15 engineers across multiple crews, working with product managers, support operations, and data scientists. You bridge cutting-edge AI technology and real member impact. Our mission includes delivering AI-powered healthcare tools used by 700K+ people across France, Spain, Belgium, and Canada, with AI-assisted support tools that handle 50K+ member interactions daily. What you’ll build and who you’ll work with Support tools & systems: Sophisticated platforms that empower our support team to deliver exceptional member experiences Operational solutions: Systems that combine technical excellence with an understanding of support workflows and member needs Automated support workflows: AI-driven automation that handles routine tasks, letting our support team focus on complex member needs and relationship building Role Set technical direction: Balance debt with features, establish quality standards through code reviews, and drive operational excellence in monitoring and security Build talent density: Strategic hiring, honest performance management, and engaging technical challenges Enable effective collaboration: Foster psychological safety, knowledge sharing, and proactive team dynamics Drive strategic alignment: Align with product partners, improve development efficiency with modern tools, and ensure realistic commitments Stay hands-on: Architecture decisions, technical problem-solving, and maintaining engineering skills while leading Why this role is special Dual impact: Shape technical excellence and team growth AI at scale: Lead production AI systems serving hundreds of thousands of healthcare interactions Leadership growth: Influence engineering culture, mentor future leaders, and drive technical strategy What we’re looking for Leadership experience 3-5 years managing engineering teams with a track record of building high-performers Experience scaling teams and establishing engineering excellence standards Technical foundations Strong technical background with ability to guide architectural decisions Experience with modern development practices and AI-assisted development tools What we value You balance technical debt with feature delivery while maintaining quality You develop people as much as you develop products Clear progression in your management career – increasing team size, scope, and strategic impact Mission alignment Healthcare technology and AI innovation excite you You understand that great engineering teams are built on psychological safety and continuous learning How we work Location: You must be legally eligible to work in France, Belgium, or Spain. Hybrid approach: Office spaces, sponsored co-working hubs, or full remote – we support you where you’re most effective Growth mindset: Every Alaner gets a dedicated coach from day one; leaders have additional support for developing management skills Important notes We hire people, not roles. If you’re excited but don’t check every box, we’d love to hear from you. Everyone should feel free to apply, as it can bring learnings or success. If you identify as a woman, you’re encouraged to apply. This is a guide, not a checklist. We look forward to receiving your application. Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. Job details Seniority level: Mid-Senior level Employment type: Full-time Job function: Engineering and Information Technology Industries: Insurance Referrals increase your chances of interviewing at Alan by 2x #J-18808-Ljbffr