Future position

Onsite IT Support Engineer We are gearing up for a project starting in the next 2 months and are looking for candidates, interested in joining NSC in the not too distant future. If you are thinking about making a change, but not quite ready to do so, please review the job description below and apply online. We will reach out to you once we are ready to start recruitment activities. Overview The Onsite Support Engineer is responsible for providing end‑user support, hands‑on assistance and working with business users and multiple stakeholders to ensure efficient support with minimal impact. The role requires hands‑on experience of support. Responsibilities Experience with Microsoft desktop operating system and Windows application deployment, configuration, and management. Windows Client Administration. Build and install PCs, telephone systems, wireless networks, and peripheral devices such as printers, scanners and mobile/smartphones related to desktop infrastructure. Maintain installed PCs, networks, telephone systems and peripherals with routine maintenance. Identify, log and resolve technical problems with software applications or network systems. Identify potential changes and system improvements to present to technical teams for consideration and implementation. Collaborate with Technology team members to ensure efficient operation of the organization’s desktop computing environment. Administer and resolve issues with associated end‑user workstation network software products where required. Respond to incoming calls, messages, and work orders regarding desktop problems. Provide basic support for network devices and servers in a business environment. Ensure work is carried out within agreed service levels. Explain and document technical issues in a clear way to technical teams and business stakeholders. Have a proven track record working with technologies such as Microsoft Intune (Autopilot), SCCM, VMWare Horizon, Intune, etc. Be proactive, passionate about EUC, and have strong interpersonal and time‑management skills. Strong capabilities in Windows 10 / Windows 11 support, migration & deployment. Liaise with third‑party support and PC equipment vendors when necessary. Perform related duties consistent with the scope and intent of the position. Hands‑on experience end‑to‑end Desktop/Laptop life‑cycle management. Experience and desire to work in a Global delivery environment. Communication and analytical skills. Provide technical support to clients on‑site, resolving hardware, software, and network issues. Install, configure, and maintain computer systems and related equipment. Diagnose and troubleshoot technical problems using analytical and problem‑solving skills. Train and educate clients on how to use new technologies and software. Document technical issues and solutions for future reference. Maintain a positive and professional attitude while interacting with clients. Stay up to date with the latest technology trends and advancements. Qualifications Bachelor’s degree in Computer Science, Information Technology, or a related field (may not be required in all cases). Minimum 3 to 5 years of experience in technical support, preferably in an onsite environment. Strong understanding of computer hardware, software, and networking concepts. Excellent communication and interpersonal skills to build rapport with clients. Ability to work independently and solve problems effectively. Excellent time‑management and organizational skills. Valid driver’s license and willingness to travel to client sites (preferred). Experience with specific industry‑related technologies. Certifications in relevant technical fields (CompTIA A+, Network+, etc.). Bilingual or multilingual skills (country‑specific local language skills preferred). Technical Experience Microsoft Client OS (Windows 10, 11) Active Directory, DHCP, DNS Print and File Share services Hardware Break‑fix Patch Management Additional Information Seniority Level: Mid‑Senior Employment Type: Full‑time Job Function: Information Technology Industry: IT Services and IT Consulting #J-18808-Ljbffr