Engineering Manager, Infrastructure

Engineering Manager, Search Join to apply for the Engineering Manager, Search role at Front. Front is the leading AI‑powered customer service platform built for collaboration. Front brings core support channels into a modern, intuitive workspace where teams can collaborate on requests, automate manual processes, and delight customers across their entire lifecycle. Front’s flexible workflows, AI features, and customer intelligence provide the efficiency and insights to keep entire organizations customer‑first, every day. More than 9,000 innovative companies worldwide, including CultureAmp, HootSuite, and Y Combinator, use Front to deliver five‑star service at scale. Backed by Sequoia Capital and Salesforce Ventures, Front has raised $204 M from leading venture capital firms and independent investors. Front has received numerous Great Place to Work accolades, including Built In's 100 Best Midsize Places to Work in SF 2025; Top Places to Work by USA Today 2025; Y Combinator's list of Top Companies in 2023; #4 on Fortune’s Best Workplaces in the Bay Area™; Inc. Magazine's 2022 Best Workplaces list; and Forbes Best Startup Employers 2022 List. What will you be doing? Partner cross‑functionally with Product and Design to innovate and execute product initiatives across the company. Bring your search expertise to the team, working with them to transform ideas into features, and improve the search experience for thousands of customers. Obsess about the architectural design, implementation, and quality of the work your teams produce. Grow your teams by coaching developing engineers and by attracting and hiring top talent. Contribute to engineering‑wide initiatives as a member of Front’s engineering management team. What makes this role interesting? You’ll run the engineering team responsible for the search experience of Front, a product used by over 7,000 companies. Our Elasticsearch clusters house 120 TB of production data, serve 650 M search queries per day, and process 465 M indexing queries per day. Help us continue to build a diverse team and an inclusive culture based on our core values. Build for highly engaged users. Customers spend an average of 2.5 hours a day in Front, and 72% of Front’s monthly active users are daily active users – a higher usage than many top social media companies. What skills and experience do you need? Effectively recruited, mentored, and retained top talent; 2+ years of industry experience leading teams that build highly available, large‑scale distributed search systems; strong track record of running teams that deliver projects of significant complexity and high levels of ambiguity; a strong product mindset and the ability to thrive in a dynamic, fast‑paced, collaborative, low‑ego and high‑growth environment; clear, structured thinking and excellent communication skills; industry experience building fast, reliable, real‑time web‑based applications; knowledgeable about modern web technologies and excited to learn new ones, e.g. React, ES6, Babel, Electron. Hybrid model Front operates in a hybrid model – we come together in the office each Tuesday, Wednesday, and Thursday to collaborate and stay connected. What We Offer Competitive salary Equity (post‑series D, backed by top U.S. VCs) Fully covered private health insurance Paid parental leave Generous paid time off Flexibility to work from home Mondays and Fridays (unless posted as a full‑remote role) Mental health support with Workplace Options Family planning support with Maven 75 Euro per month Lifestyle Stipend for fitness, health and wellness, and other activities Winter Break - Our offices are closed from Christmas to New Year's Day Front provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age or disability. By applying, you acknowledge and agree that you have read and understand the California Recruiting Privacy Notice and EU Privacy Notice. #J-18808-Ljbffr