Global Top Client Strategy

Global Top Client Strategy & Relations Director - (M/F/X) Permanent contract, based in Paris, at the HQ of the Fashion division. FASHION DIVISIONFashion is the Brand's original activity. Two Haute Couture collections, six seasonal Ready‑to‑Wear and accessories collections and two sports‑wear and lifestyle‑inspired capsule collections – Coco Beach and Coco Neige – capture the spirit of the times and are part of women’s everyday lives. A silhouette in motion and accessories are an essential part of the CHANEL allure and the Brand’s timeless codes, immediately identifiable, imagined by Gabrielle Chanel. Your Impact As the Global Top Client Relations Director for CHANEL Fashion, you will play a key role in developing and supporting the engagement strategy and programs for our most valued clients globally. Based in Paris, you will work closely with Global, Regional and Local teams to deliver a consistent, high‑quality experience for Top Clients in every market. Main Responsibilities Top Client Strategy Deliver CHANEL’s key strategic cycle for top‑client strategy, leveraging client intelligence, prospective insights and analyses. Partner with Global and Regional leaders to identify new opportunities, anticipate market shifts and position CHANEL at the forefront of Top Client engagement. Act as a strategic thought leader, ensuring all decisions are informed by brand ambitions and CHANEL’s singular vision, keeping Top Clients’ evolving desires at the heart of every initiative. Driving Consistent 360‑Engagement Programs Work in partnership with Global and Local teams across Image & Events, Client and Retail to propose and oversee a comprehensive global 360° Top Client engagement strategy, identifying priorities and ensuring they are reflected across collection orchestrations, boutique initiatives, local partnerships, gifting programs and all other engagement opportunities. Foster collaboration across markets to share and adapt best practices. Elevating Service Excellence Tap into Top Clients’ evolving passions and hidden touchpoints, anticipating what will inspire and engage them for years to come and ensuring every engagement is forward‑thinking, personal and aligned with CHANEL Fashion vision. Work with Top Client teams worldwide to maintain and enhance service standards. Create an environment that encourages teams to find new ways to improve client service and experience. Delivering High‑Quality Client Experiences Coordinate the planning and delivery of experiences, including fashion shows and exclusive events, in partnership with global teams. What You Will Bring 15‑20 years of experience in luxury client relations and global strategy, ideally within the fashion or high‑end hospitality sectors. Strategic, analytical and creative thinker with a deep understanding of luxury market dynamics and proven experience in strategic presentations, strong communication skills and the ability to present effectively in both English and French. Demonstrated expertise in designing and executing exceptional experiences and events for Top Client fashion clientele. Proven experience managing large teams and budgets, allocating resources to maximize impact. Strong leadership and cultural agility, inspiring and unifying diverse, multicultural teams across markets. Based in Paris with the ability to travel internationally when required. What Energizes You & What CHANEL Can Offer You The independence of a creative house that puts people at its heart. The dynamism of an environment that cultivates excellence while encouraging personal development for all. Opportunities for development, growth and multiple career paths in a company that is attentive to the uniqueness of everyone. CHANEL values diversity in all its forms and is committed to treating every application fairly. #J-18808-Ljbffr