Acne Studios Supervisor

Acne Studios is a progressive luxury house that values collaboration and feedback. We aim to minimise our environmental impact and address societal challenges through our business practices. As Supervisor at our Outlet Store – La Vallée Village store, you will work collaboratively with your team to build loyal customer relationships, drive sales, and deliver exceptional service. CULTURE OF COLLABORATION We believe that support, inclusion, and trust enable you to thrive. You will join a diverse team and contribute to a culture of respect, teamwork, and clear communication. What You Will Do Managing and executing omni‑channel services Welcoming and guiding customers through a smooth customer cycle, providing a best‑in‑class client experience Achieving sales, conversion and clienteling targets Upholding administrative procedures and managing inventory Overseeing day‑to‑day store operations, ensuring a luxurious atmosphere Who You Are You are detail‑oriented, customer‑focused, and eager to learn. You thrive in a dynamic environment and enjoy teamwork, feedback, and clear communication. Specific Personal Qualities For This Role Interpersonal and communication skills to build strong customer relationships Ability to identify needs, cross‑sell products, and close sales to meet targets Responsive and capable of resolving customer concerns professionallyUnderstanding of sales techniques, product knowledge, and visual merchandising Specific Experience and Knowledge For This Role Previous customer‑facing role in retail or hospitality Proven ability to drive sales and provide exceptional service Experience with CRM and clienteling Analysing retail KPIs Fluent in English (required) and additional languages as needed We may perform background checks for this position. Seniority level Mid‑Senior level Employment type Full‑time Job function Design, Art/Creative and Information Technology Industries: Advertising Services #J-18808-Ljbffr