Care Expert

il y a 21 heures


Strasbourg, France Alan Temps plein

Overview Care Expert – France 🇫🇷 at Alan. Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while turning health benefits from a cost centre into an investment. Responsibilities Transform member requests into delightful experiences, providing swift, timely, accurate, and transparent guidance. Master the intricacies of the French healthcare system and the unique needs of B2B partners. 80% dedicated to exceptional member support, 20% driving innovative Care projects tailored to expertise. Drive process excellence: identify and implement key improvements, transform data insights into actionable solutions, lead end‑to‑end implementation. Guide and inspire fellow Alaners, build high‑performing project teams, shape the future of Care at Alan. Lead projects such as member empowerment initiatives, Care team structures, cross‑community product innovations, attracting top Care talent. Qualifications Passion for helping others and solving member challenges. Full working proficiency in French and English (written and spoken). Comfort with technology and digital tools. Empathy, calm presence, and love taking initiative. Collaborative, initiative‑driven culture fit. Bonus: knowledge of the French healthcare system. Benefits & Perks Fair rewards: generous equity packages for permanent contracts. Flexible office: HQ, co‑working hubs, full‑remote with equipment sponsorship. All tools: MacBook Pro, keyboard, laptop stand, monitor, Bose headphones. Flexible vacation policy and working hours. Delightful health insurance: 100% for you and children, 90‑100% for partners (permanent contracts). Transport: country‑specific commuter benefits. Learning & training: free books, budget for conferences. Personal growth through coaching: dedicated coach from day one. Parental leave: extended for all new parents (permanent contracts). Seniority level Mid‑Senior level Employment type Full‑time Job function Health Care Provider Industries Insurance #J-18808-Ljbffr



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