Senior People Operations Specialist

Senior People Operations Specialist Join to apply for the Senior People Operations Specialist role at OpenClassrooms Company Overview Founded in 2013 by Pierre Dubuc and Mathieu Nebra, OpenClassrooms is a mission‑driven company with the ambition of making education and career opportunities accessible to everyone. The school offers numerous open and free‑access courses, along with accredited programs for in‑demand professions such as tech, IT, data, pedagogy, marketing, and more—all delivered 100% online. OpenClassrooms uniquely creates and produces all its courses and educational content, relying on a distinctive model focused on practical learning through professional projects and guidance from mentors who are experts in their respective fields. From the beginning, OpenClassrooms' mission has been centered around impact: by incorporating it into the statutes in 2018 and obtaining B Corp certification in 2021, the company demonstrates its commitment to balancing profits with social impact. OpenClassrooms is featured in the Next 40/120 ranking and has facilitated a renewed career trajectory for over 50,000 individuals in 2023. Our goal is to become a leader in solutions for apprenticeships and professional retraining. OpenClassrooms. Education that works. Why are we Hiring? At OpenClassrooms, we believe that great employee experiences fuel great company growth. We’re looking for a Senior People Operations Specialist to ensure our people have the right support at every stage of their journey—from onboarding to career milestones and beyond. In This Role, You’ll Be the first point of contact for employees on HR topics Design and optimize processes that make work smoother and more efficient Ensure compliance while keeping a people‑first mindset Participate in payroll coordination with our external provider missions As a People Operations Specialist, you will play a central role in shaping the employee experience at OpenClassrooms. Your focus will be on HR operations, compliance, and process improvements. HR operations & employee lifecycle—manage end‑to‑end employee lifecycle events (onboarding, offboarding, contract changes, internal mobility, etc.) Deliver high‑quality administrative and transactional support to employees and managers Ensure timely and accurate processing of documentation (contracts, amendments, benefits, affiliations) Support international mobility and documentation in compliance with legal and regulatory requirements Act as a trusted point of contact for employees and managers on HR‑related questions, ensuring clear, timely answers Payroll coordination—liaise with external payroll providers, collect and validate payroll variables, review outputs, answer questions, and coordinate with Accounting for accuracy HR compliance & legal operations—ensure HR practices comply with labor laws across France, the UK, Portugal, Spain, and the US; support GDPR compliance; collaborate with legal counsel; contribute to audit readiness; assist in pre‑litigation or litigation processes if needed Project management & process optimization—improve People Operations tools and workflows; participate in cross‑functional projects; identify opportunities to simplify and scale HR processes; drive continuous improvement in core HR processes (onboarding, offboarding, internal mobility, etc.) Process design & cross‑team projects—lead mapping and documentation of People Ops activities, maintain and improve the HR knowledge base (Notion), collaborate with IT, Payroll, Talent, and other stakeholders to deliver cross‑functional initiatives, contribute to evaluating and potentially implementing a new HRIS People Ops systems & ticketing—manage the People Ops Jira ticketing system with triage, prioritization, assignment, follow‑up; implement structured workflows; automate repetitive actions and build integrations (Slack, HRIS, etc.); monitor usage and suggest improvements to enhance employee experience You’ll Love This Job If You like mixing running and building—keeping operations on track while creating and improving new practices. You thrive in an evolving environment where you can have real impact and bring ideas to shape HR processes and practices. You thrive in the dynamic rhythm of a scale‑up, where priorities shift and collaboration is constant. You enjoy a transversal role, connected to many HR topics and impacted by company‑wide decisions. Your Future Team You will report directly to Jérémy Tène, Lead of People Operations. The People Team consists of six colleagues across People Operations, People Success, People Experience, and Talent Acquisition, working together in a tight‑knit, collaborative environment. In this role, you’ll work closely with your People Ops teammates while also contributing to cross‑functional projects across the People Team, giving you exposure to multiple areas and the opportunity to make a real, broad impact. About You Solid experience in payroll coordination and personnel administration, ideally in multi‑country environments Comfortable with HRIS systems (e.g., BambooHR, ADP, Silae, Payfit) and excited by the idea of contributing to an HRIS evolution project Data and detail‑oriented, taking pride in delivering accurate, compliant, and reliable HR operations Experienced managing employee support channels (ticketing systems, shared inboxes) and enjoys improving tracking and resolution of requests Enjoys documenting processes and building clean, scalable workflows Knows how to prioritize, handle complexity, and remain calm and organized under recurring and ad‑hoc topics Understands the importance of legal compliance, data protection, and audit readiness Comfortable with tools (Google Suite, Notion, Jira, Slack, Zapier) and always looking for ways to automate or simplify work Values cross‑team collaboration and can align stakeholders across Payroll, IT, Finance, and HR Fluent in French and able to work in English (B2 minimum) for spoken and written communications Work Environment CDI Rémunération : 45-50 K€ brut annuel OpenClassrooms is a remote‑first company, offering the flexibility to work 100% remotely in France. However, for this role we prefer a hybrid work arrangement with candidates able to come to our Paris office two days a week. Our Perks Remote Work: total flexibility, allowing you to work 100% remotely from France. Remote work allowance: OpenClassrooms covers telecommuting expenses, ranging from €10 to €20 per month; up to €50 if green electricity is used and a charter is signed. Access to OpenClassrooms Offices: option to work daily or occasionally at our offices in Paris. Possibility to access coworking spaces occasionally for employees outside Île‑de‑France (Worklib partnership). Company culture: founded on our four core values—care, dare, persist, and tell it as it is. Equity Participation: employees receive free shares subject to eligibility, performance, and board approval. Comprehensive Health Insurance: fully covered for you and dependent children, with optional coverage for spouse at your expense. €300 annual wellness allowance, reimbursed through the CSE. Access to moka.care for psychologist, therapist, or coach sessions, fully covered. Swile meal vouchers (€8.65 per working day, 60% covered). Transportation reimbursement: full reimbursement for Île‑de‑France region (Navigo Pass). 30 Paid Vacation Days per Year. 5 “Caretaker Days” per Year. Company MacBook for work purposes. Access to OpenClassrooms Training Catalog. Annual Seminar in France: "La Classe Verte". Hiring Process HR Prequalification (30 mins) with a member of the HR team. Interview (1 hour) with Jérémy Tène, Lead of People Operations, to discuss your professional background and achievements. Practical Case Study. Team Interview (45 mins) – virtual interview with two members of our teams to evaluate your compatibility with our environment and values. Final interview (30 mins) with Stéphanie Fraise, CHRO. Professional References – requested at the end of the process if necessary. Diversity & Inclusion OpenClassrooms is deeply committed to the diversity of its teams and equal opportunities. We encourage everyone to apply, regardless of gender, age, sexual orientation, ethnicity, social origin, or disability. If you have a disability, let us know, and we will accommodate your interview process accordingly. OpenClassrooms is eligible for the French Tech visa program, enabling candidates of foreign origin to benefit from an accelerated procedure for a "Talent Passport" residence permit and a simplified "Accompanying Family" procedure for spouses and minor children. #J-18808-Ljbffr