Junior Logistics Specialist

Hi, we’re Back Market. We’re here to help make tech reliable, affordable, and better than new. We're a global marketplace for refurbished devices, helping lower our collective environmental impact by providing trustworthy, affordable tech with 92% less carbon emissions than new. Yep, you read that right. Turns out refurbished tech is way better for the planet than new. In fact, With every device purchased on Back Market, our positive impact on the planet grows. From our Customer Care representatives to our software engineer, every individual at Back Market cuts the planet — and consumers — a break. Our mission is simple: to do more with what we already have. Are you ready to join us? The Fraud & Logistics team mission is to make sure our customers and sellers have the best user experience when it comes to delivery, while actively preventing refund abuse. The customer and seller experience must match (or beat) buying brand new products at every step, from easily finding and buying the product, having it delivered promptly and on time, being satisfied with the product quality, and finally providing smooth after sale service. A key part of this mission is to balance seller and customer experience on the one hand, ensuring they have a smooth journey with Back Market, and assessing the risk of refund abuse. YOUR MISSION (IF YOU ACCEPT IT): 🥇 Assess delivery-related refund requests against our refund abuse processes Handle incoming customer and seller tickets on complex delivery issues Provide our customers and sellers with quick and clear information Provide feedback to process managers to improve the refund abuse and logistics process Be a key actor in testing new customer-related solutions/tools Exceed customer and seller expectations and ensure that all your key performance indicators (response time, satisfaction rate, detection of refund abuse etc.) improve YOU ARE IN THE RIGHT PLACE IF: ⭐ You are fluent in English (French is a bonus) You have excellent written and oral communication skills You have at least 1 year of experience in a Customer or Seller Care position Previous work experience in e-commerce and/or social media is a plus You are committed to making our customers happy You like to do concrete things and have a ‘hands on’ attitude You thrive in a fast moving environment and you are eager to learn new skills You know how to prioritize without leaving out on details You have experience with Zendesk or Intercom WHY SHOULD YOU JOIN US ? ✌🏼 At Back Market, we’re committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives — it’s one of the reasons we’re such a high-scoring certified B Corp company (93.2). No matter your role and seniority level, you’ll enjoy impact-driven work with hands‑on career development in an innovative, driven, and fast‑paced environment — with benefits to match, like: A mission driven work environment where your day to day makes an impact on the planet. Seriously. Hybrid work environment, with 2 remote days a week and 1 remote work week per quarter, plus 3 flex days. Employee Resource Groups, including mentorship programs, comprehensive accessibility policies, and cultural competency training. At Back Market, we strive to create a workplace that embodies the world we’re trying to change. We’ve embedded our diversity, equity, and inclusion principles into our DNA — from dedicated staff to employee resource groups to our company values. We know that the perfect background for a role doesn’t mean the perfect fit — we encourage you to apply for a role even if you think you may not have all the qualifications. If reasonable accommodations are needed for the interview process, please do not hesitate to discuss this with the Talent Acquisition Team. #J-18808-Ljbffr