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Support Software

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Support Software (H/F)Department: SolutionsEmployment Type: 永久 - 全职Location: France/CroissyReporting To: Responsable SolutionsDescriptionLe/La Support Software est le/la garant(e) de la maintenance et de l’évolution des logiciels Glory. Son rôle consiste à répondre aux besoins des Clients.RESPONSABILITÉS PRINCIPALESDéveloppementGestion des développements en interneAide (support) aux développements des clients et partenaires dans l’interfaçage de nos solutions HardwareMaintenance des développements existantsDéploiement de solutionsAide au déploiement ou aux mises à jour des solutionsRéalisation de scriptsBases de donnéesSQL ServerPostgresSQL LiteAnalyse de remontées clients et centre d’appelGestion des incidents et suiviCommunication avec les équipes au JaponAnalyse de log, détermination des causes et proposition de solutionsAssistance technique à l’équipe commerciale et clients, collaboration avec l’équipe supportRédaction de documentationFormations (dont réalisation de supports)FORMATIONS, EXPÉRIENCES ET COMPÉTENCESFORMATIONSDe formation supérieure en informatique, Bac +5.EXPÉRIENCESJustifier d’une expérience minimum de 4 à 5 ans dans le domaine. Les profils juniors sont également acceptés.COMPETENCESLinguistique :Anglais courantDéveloppement :.Net (notamment C#)C++ (maintenance d’existants Visual studio 6.0 / mfc)Windev, Java (pour support aux partenaires)Orienté web (javascript / nodejs)PythonRéseau et protocoles :Concepts réseau (TCP/IP, DNS, DHCP)http/httpsSOAP/XMLREST/jsonConnaissances en sécurité (notamment certificats)Systèmes :WindowsConnaissances Linux, Android, iOS est un plusConnaissance des outils de bureautique Microsoft Office #J-18808-Ljbffr