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Product Owner Advisor
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OverviewOver the past two years, the Advisor & Customer Engagement domain has undergone a profound transformation. What was previously a set of isolated features is now a rich, interconnected, and business-critical product portfolio, shaping both daily client and advisor experience and Chanel’s business performance.You will join CHANEL Tech Europe, reporting to the Director of Client, and be based in Paris, with national and international travel as required. Salesforce Service Cloud is the cornerstone of this ecosystem, but you will also be responsible for mastering and steering a broader application landscape to ensure seamless journeys, robust processes, and exemplary data quality—all while strictly adhering to confidentiality and compliance requirements (PII, GDPR).The functional scope includes:Client 360 profileDefinition and tracking of Advisor goalsClient portfolio managementOmnichannel (O2O) communication between Advisors and ClientsManagement of sensitive Data Privacy processesClient interests and preferencesService consumption and expiration in boutiqueClient listing and analyticsClient event management, and moreWhat Impact You Create At ChanelAs Product Owner Tech Advisor & Customer Engagement, you orchestrate this end-to-end product portfolio, aligning multiple stakeholders within CHANEL, and ensuring the highest standard of service. Your responsibility is to deliver coherent, high-performing, and evolving solutions—directly impacting client satisfaction, advisor efficiency, and Chanel’s overall support services.Key missionsUnderstand the strategic roadmap set by the business, act as a driving force, and build the backlog (functional/technical evolutions, bug fixes) based on priorities, technical dependencies, operational constraints, and team capacitySupport Product Managers & Business Owners in defining, clarifying, and prioritizing their needsTranslate business needs into functional requirements, break them down, and communicate them clearly to Dev and QA teamsDefine acceptance criteria for each User Story to guarantee the quality and relevance of delivered solutionsEnsure transversal and consistent responses to needs leveraging Salesforce, the European ecosystem, and beyondGuarantee deadlines are met by anticipating and accounting for the constraints of diverse stakeholdersIdentify potential legal or Data Privacy impacts and liaise with experts as neededDefine target business and tech KPIs in advance and measure success based on outcomesYou Are Energeted ByYou will thrive in this role if you are motivated by working in a fast-evolving, high-standard environment where operational excellence, service quality, and data confidentiality are essential. You enjoy collaborating across functions, managing complexity, and playing a key role in transformation at CHANEL.What You Will BringTo succeed in this role, you combine robust expertise in Salesforce Service Cloud (certification required), a deep understanding of integration patterns (APIs, middleware), Salesforce data model and governance, and strong experience in retail/luxury operations. You are sensitive to the challenges of service quality, operational excellence, and confidentiality, and have a practical knowledge of GDPR/PII, consent management, data stewardship, and sanctions lists.You demonstrate:Mastery of agile product management principles (certification required)Ability to transform complex processes into simple, robust user experiencesData-driven approach: defining KPIs, analyzing, and making decisions based on resultsProficiency with collaborative tools: Jira, Confluence, xRay (for testing), Teams, etc.Capacity to define delivery content for a set date, or to set a delivery date for a given content, factoring in stakeholder constraintsExcellent written and spoken communication in both French and English; ability to influence and align varied stakeholders without formal authorityThoroughness, autonomy, creativity, and critical thinking to devise new approaches to product buildingProfileDegree: Bac+5 (Master’s) from a university, engineering, or business schoolExperience: At least 7 years as a Technical Product Owner, with demonstrated expertise in CRM/Service Cloud solutions, ideally in an international environmentKey skills: Strong experience managing critical business services and multi-country deployments; mastery of cross-team coordination and complex dependenciesData expertise: Knowledge of SQL, SOQL, Python, and operational reportingSignificant experience in retail/luxury or high-standard customer environmentsLanguages: Fluent in French and English, oral and writtenCertifications: Salesforce certification requiredWhat Chanel Can Offer YouJoining CHANEL means developing strategic and operational expertise on a key lever of the House’s transformation. You will learn alongside passionate, expert teams, fully express your product leadership, and contribute to the growth of a critical domain for both client and advisor experience. Opportunities for functional and geographical development exist within the broader CHANEL Tech ecosystem.At Chanel, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience and potential you could bring to Chanel. #J-18808-Ljbffr
