Care Expert

Alan’s vision is to make prevention the new norm of care for all. Our mission is to help people live in good health to 100 while helping employers feel proud, turning health benefits from a cost centre into their most valuable investment. We’re building a vertically integrated health partner that seamlessly unites insurance and smart healthcare delivery into one system, creating the most member‑centric healthcare experience. We partner with 35K+ companies of all sizes, serving more than 950K+ members, and have reached 680M+ in ARR. Our team of 700+ people operates across France, Spain, Belgium, and Canada. YOUR MISSION Helping our members – Your first mission will be to deal with our members' requests in a meaningful, delightful and timely manner. Your goal is to be transparent, accurate, clear and helpful to them, offering exceptional service on a health‑critical subject. Improving Alan – As a User Care Expert you’ll work on projects alongside answering members. You’ll help implement better processes and tools, and contribute to improving our product by analysing, identifying improvement areas and making suggestions. Grow and learn – You will become an expert in healthcare and insurance, help new team members, and benefit from a fast‑growing company that places the member at its heart. Pioneering – The Belgian care team is small but expanding rapidly. You’ll build, nurture and enhance the team on a daily basis. JOIN THE BÉLGIAN CARE TEAM Have 2+ years of experience in a customer‑support role, education or communication. Are bilingual in English + Dutch. Have a passion for caring for members and solving their problems. Love written communication. Are comfortable with computers and technology in general. Have a very empathetic mindset. Are motivated and entrepreneurial. Have enthusiasm for teamwork, learning and teaching. Bonus: knowledge of the Belgian healthcare system. Good to know: We aim to hire full time at the A2‑B1 level range. Insurance is a regulated profession. All agents in contact with the public must pass a basic insurance knowledge test within their first year (some exemptions apply). The exam is covered by Alan – reach out to us for details. Perks & Benefits Fair rewards – Generous equity packages complement your base salary. Flexible Office – Amazing office space at our HQ in Paris, sponsored co‑working hubs in Ghent, Brussels or Antwerp, or a full‑remote experience with home office equipment sponsorship. All the tools you need – Top‑of‑the‑range equipment: MacBook Pro, keyboard, laptop stand, monitor, Bose noise‑canceling headphones. Flexible vacation policy and working hours – Organise your time as you wish. Delightful healthcare insurance – Extremely comprehensive health insurance – 100% for you and your children, 90‑100% for partners depending on your country (permanent contracts only). Transport – Green mobility budget for senior levels. Learning & Training opportunities – Flexible training policy, free books and budget to attend and speak at conferences. Personal growth through coaching – Every Alaner pairs with a dedicated coach from day one. Learn more about our coaching culture. Parental leave – Extended parental leave for all new parents. Important note: we hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you. Every under‑represented applicant should feel free to apply as it can only bring learning or success. If you identify yourself as a woman: research shows women apply only when meeting 100% of requirements. Remember, this is just a guide, not a checklist. We’ll be thrilled to receive your application 🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info. Seniority level Mid‑Senior level Employment type Full‑time Job function Health Care Provider Industries Insurance Referrals increase your chances of interviewing at Alan by 2x Aide‑Soignant(e) JOUR - USLD - GERONTOPOLE We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI. #J-18808-Ljbffr