Global Workplace Engineer

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.Position Overview :The Digital Workplace Engineer plays a critical role in driving innovation, operational efficiency, and end-user satisfaction across the organization’s workplace environment. This position requires a leader with the technical expertise, strategic vision, and executional capability to deliver world-class digital workplace solutions. The role is vital in ensuring seamless collaboration, productivity enhancement, and the highest security standards for our multi-regional teams.Key Responsibilities :Implementation & Continuous Improvement: Spearhead the deployment, maintenance, and continuous improvement of workplace software and hardware solutions.Collaboration Across Teams: Work with global, regional, and local teams to align operational capabilities with overarching corporate strategies.End-User Resource Optimization: Architect and optimize end-user resources (hardware, software, and access), with a focus on auditing, cost efficiency, and regulatory compliance.Microsoft Productivity Tools: Oversee the deployment, configuration, and lifecycle management of Microsoft productivity tools, including Office 365 services.Asset Management & Automation: Drive operational excellence in end-user asset management through automation, rigorous security, and auditing practices.Technical Issue Resolution: Rapidly diagnose and resolve technical issues within Microsoft Workplace applications, ensuring minimal downtime and maximum efficiency.Performance Monitoring & Reporting: Monitor performance metrics, provide actionable insights through advanced reporting, and implement optimization initiatives.Training Program Development: Develop and execute impactful training programs to empower employees in advanced workplace tool usage.Emerging Technologies Evaluation: Evaluate emerging technologies and integrate transformative solutions to enhance organizational productivity.Vendor Relationship Management: Strategically manage vendor relationships, negotiate contracts, and ensure the delivery of premium services.Documentation & Process Standardization: Standardize and refine documentation of workplace processes at the regional level, contributing to global operational frameworks.Workplace Strategy Implementation: Guide countries in implementing workplace strategies, co-developing tailored solutions aligned with organizational standards.ITIL Process Leadership: Champion ITIL processes across service management activities and enforce adherence to key performance indicators (KPIs) to maintain service excellence.Core Competencies :Proven Expertise : Minimum of 5 years in workplace engineering, managing complex, multi-regional environments, with a demonstrated success in delivering impactful solutions.Technical Mastery : Comprehensive knowledge of Microsoft 365 productivity tools, endpoint management solutions (Intune, Tanium preferred), ITIL v4 frameworks, and scripting for process automation.Leadership : Exceptional communication and interpersonal skills, with the ability to influence and align diverse teams across geographies.Strategic Thinking : Strong analytical and decision-making abilities, driving innovation and challenging the status quo to achieve business objectives.Adaptability : Thrive in dynamic, multicultural environments with a relentless commitment to client satisfaction and operational excellence.Project Management : Proven ability to manage initiatives from conception to execution, delivering measurable outcomes on time and within budget.Other Competencies :Application Support & TroubleshootingTeam BuildingCommunicationCustomer-Centric MindsetCybersecurityDecision-MakingTechnical Proficiency Required :Microsoft 365 Tools : Expert-level experience managing Microsoft 365 tools, including Exchange Online, SharePoint, Teams, OneDrive, and Power Automate.Endpoint Management : Advanced endpoint management capabilities, with Intune expertise required and Tanium experience considered a plus.ITSM Workflows : Mastery of ITSM workflows and tools, particularly ServiceNow, for seamless incident, problem, and change management.Windows OS & Endpoint Security: Strong understanding of Windows operating systems, patch management, endpoint security, and data protection regulations.Automation Tools : Extensive experience with automation tools (PowerShell, Power Automate) to optimize workplace processes.End-User Deployment : Proven track record in designing and implementing scalable, secure end-user deployments.Soft Skills :Stress and Priority ManagementPeople and Resource ManagementTeam Collaboration Skills (including remote teams)Client Focus / Customer SatisfactionAdaptability in Multi-Cultural EnvironmentsQuick Decision-Making3rd Party Supplier Management :SLA, KPI, and Operations Delivery Control.Knowledge / Experience :Strong knowledge of Microsoft Operating Systems and Hardware Infrastructure.Proficiency in troubleshooting Microsoft workplace applications and developing plans for end-user deployments and technical support processes.Familiarity with ITIL v4 best practices and implementing change management processes.Ability to prioritize tasks in a fast-paced environment.Strong communication and interpersonal skills, with the ability to effectively collaborate with individuals at all levels of the organization.Proactive, self-motivated, with a passion for continuous learning and staying updated with the latest Microsoft technologies.Work Experience Requirements :5+ years of proven experience managing Microsoft productivity tools and technologies, including Office 365 and Power Tools.Languages :EU: English and French (not limited to these).Location :France (Paris) #J-18808-Ljbffr