IT - On-Site Support - Compans
il y a 9 heures
OverviewLaptops preparations for the new joiners, existing Cainiao EE as part of lifecycle replacements/hardware issues.Provide comprehensive technical support to Cainiao Corporate employees.Look for innovative process improvements and participate on teams to implement change.Acquire and maintain current knowledge of relevant IT policies in order to provide technically accurate solutions to users.Provide escalation support for customers requiring complex advanced troubleshooting, beyond the scope of front-line support.Creates and updates standard operating procedures (SOPs) to improve the teams’ knowledge through knowledge management.Manages the ticket queue to provide support with a fluctuating case count of trouble tickets, ensuring the customer is always updated on next steps through resolution.Manages ticket quality by executing ticket auditing across the Madrid.Assists with technical projects across In-Person Support, assuring deadlines are met and projects are completed on time.Escalates any identified system or network outage impacting several customers to the correct service owners to mitigate downtime and impact. Assist with activities to triage and troubleshoot any system or network outage as needed.Follow, update and create standard operating procedures (SOP) to improve the teams\' knowledge management.Identify and provide training for front-line support to assist in career development.Provide in person support to internal customers for a variety of IT related software and hardware issues.Job RequirementsBachelor’s degree in Computer science or IT related field, or 2+ year’s IT systems or relevant experience.2+years of experience in technical help-desk or desk-side support environment.2+ years experience with Microsoft Windows 10 and additionally one or more of the following: Mac OS X, Linux.2+ years experience with networking hardware and concepts such as DNS, DHCP, OSI Model and TCP/IP. #J-18808-Ljbffr
-
IT On-Site Support-Compans
il y a 9 heures
Compans, France Cainiao Temps pleinJob Description1. Laptops preparations for the new joiners, existing Cainiao EE as part of lifecycle replacements/hardware issues.2. Provide comprehensive technical support to Cainiao Corporate employees.3. Look for innovative process improvements and participate on teams to implement change.4. Acquire and maintain current knowledge of relevant IT policies...
-
IT On-Site Support-Compans
Il y a 2 minutes
Compans, France Cainiao Group Temps pleinJob Description• Laptops preparations for the new joiners, existing Cainiao EE as part of lifecycle replacements/hardware issues.• Provide comprehensive technical support to Cainiao Corporate employees.• Look for innovative process improvements and participate on teams to implement change.• Acquire and maintain current knowledge of relevant IT...
-
On-Site IT Support Engineer
il y a 9 heures
Compans, France Cainiao Group Temps pleinA leading logistics technology company in Île-de-France is seeking a skilled IT Support Specialist to provide comprehensive technical support to employees. The role involves managing technical issues, updating standard operating procedures, and assisting with IT projects. Candidates should possess a Bachelor’s degree in a relevant field and have 2+ years...
-
In-Person IT Support Specialist
il y a 9 heures
Compans, France Cainiao Temps pleinA dynamic logistics company in Île-de-France is hiring for an IT Support role focused on providing technical assistance to internal users. The ideal candidate will have a Bachelor's degree in Computer Science or IT, along with significant help-desk experience. Responsibilities include managing ticket queues, troubleshooting IT issues, and preparing laptops...
-
HRbp (F/H)
il y a 2 semaines
Compans, France site logistique Temps pleinDescriptif du poste Au sein du site logistique, rattaché(e) au DRH et en proximité des collaborateurs, vous êtes au cœur des opérations au quotidien et apportez des réponses et des solutions aux collaborateurs ainsi qu aux managers quant à leurs problématiques RH. Vous appliquez et faites respecter la réglementation en vigueur, ainsi que les...
-
Quality Team Leader-Compans
il y a 9 heures
Compans, France Cainiao Temps pleinThe Quality & Exception Parcels Team ensure the identification and resolution of all types of exceptions encountered in the warehouse and train new operators on the three basic processes: Injection, Route Mode Sorting, and Parcel Mode Sorting. Responsibilities Management of Unplanned and Exception Parcels: Handle unplanned and exception parcels to ensure...
-
Agent de Sécurité Incendie Ssiap 1
il y a 7 jours
Compans, France SERIS Temps pleinAgent de sécurité **Agent de sécurité incendie SSIAP 1 H/F - Colis Privé - Compans (77)**: - Incendie Ref: RH-00015298 - 77 - Seine-et-Marne - CDI - Temps complet - 6 octobre 2025 **Vos missions***: - Vous avez pour missions principales: - Appliquer les consignes de sécurité incendie et le plan de prévention du site, - Assurer la sécurité des...
-
Sorting Center Team Leader-Compans
il y a 6 jours
Compans, France Cainiao Temps pleinLocation: 9 Rue Antoine de Saint-Exupery, 77290 CompansReporting Line: Operations ManagerContract Type: CDISchedule: TBD, night shift hours possibly involvedRole SummaryThe Team Leader is responsible for supervising night shift operations at the sorting center. This includes managing parcel flows, resolving exceptions, and ensuring compliance with safety and...
-
Agent de Sécurité Incendie Ssiap 1
il y a 5 jours
Compans, France seris Temps pleinVous recherchez une mission porteuse de sens ? SERIS est un groupe français intervenant également à l'international (40 000 femmes et hommes). Ses métiers couvrent l'ensemble des exigences et domaines de compétences liés au secteur de la sécurité privée. Ainsi, nos experts proposent à nos clients des prestations diverses et riches de sens: -...
-
Assistant Commercial H/F
Il y a 2 minutes
Compans, France Evernex Temps pleinNotre missionChez Evernex, nous pensons que des millions de pièces informatiques jetées chaque année méritent une seconde vie. C’est pourquoi nous intervenons pour leur donner un nouveau rôle. Des hôpitaux aux banques, en passant par les aéroports, nous veillons à ce que les systèmes critiques restent opérationnels et aidons les entreprises à...
