Global Workplace Engineer

Unbefristet festangestelltJob Description:Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits. Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants. Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.### **Position Overview:**The **Digital Workplace Engineer** plays a critical role in driving innovation, operational efficiency, and end-user satisfaction across the organization’s workplace environment. This position requires a leader with the technical expertise, strategic vision, and executional capability to deliver world-class digital workplace solutions. The role is vital in ensuring seamless collaboration, productivity enhancement, and the highest security standards for our multi-regional teams.### **Key Responsibilities:*** **Implementation & Continuous Improvement**: Spearhead the deployment, maintenance, and continuous improvement of workplace software and hardware solutions.* **Collaboration Across Teams**: Work with global, regional, and local teams to align operational capabilities with overarching corporate strategies.* **End-User Resource Optimization**: Architect and optimize end-user resources (hardware, software, and access), with a focus on auditing, cost efficiency, and regulatory compliance.* **Microsoft Productivity Tools**: Oversee the deployment, configuration, and lifecycle management of Microsoft productivity tools, including Office 365 services.* **Asset Management & Automation**: Drive operational excellence in end-user asset management through automation, rigorous security, and auditing practices.* **Technical Issue Resolution**: Rapidly diagnose and resolve technical issues within Microsoft Workplace applications, ensuring minimal downtime and maximum efficiency.* **Performance Monitoring & Reporting**: Monitor performance metrics, provide actionable insights through advanced reporting, and implement optimization initiatives.* **Training Program Development**: Develop and execute impactful training programs to empower employees in advanced workplace tool usage.* **Emerging Technologies Evaluation**: Evaluate emerging technologies and integrate transformative solutions to enhance organizational productivity.* **Vendor Relationship Management**: Strategically manage vendor relationships, negotiate contracts, and ensure the delivery of premium services.* **Documentation & Process Standardization**: Standardize and refine documentation of workplace processes at the regional level, contributing to global operational frameworks.* **Workplace Strategy Implementation**: Guide countries in implementing workplace strategies, co-developing tailored solutions aligned with organizational standards.* **ITIL Process Leadership**: Champion ITIL processes across service management activities and enforce adherence to key performance indicators (KPIs) to maintain service excellence.### **Core Competencies:*** **Proven Expertise**: Minimum of 5 years in workplace engineering, managing complex, multi-regional environments, with a demonstrated success in delivering impactful solutions.* **Technical Mastery**: Comprehensive knowledge of Microsoft 365 productivity tools, endpoint management solutions (Intune, Tanium preferred), ITIL v4 frameworks, and scripting for process automation.* **Leadership**: Exceptional communication and interpersonal skills, with the ability to influence and align diverse teams across geographies.* **Strategic Thinking**: Strong analytical and decision-making abilities, driving innovation and challenging the status quo to achieve business objectives.* **Adaptability**: Thrive in dynamic, multicultural environments with a relentless commitment to client satisfaction and operational excellence.* **Project Management**: Proven ability to manage initiatives from conception to execution, delivering measurable outcomes on time and within budget.### **Other Competencies:*** Adaptability* Application Support & Troubleshooting* Team Building* Collaboration Tools Integration* Communication* Customer-Centric Mindset* Cybersecurity* Decision-Making* Endpoint Management* Virtualization Technologies### **Technical Proficiency Required:*** **Microsoft 365 Tools**: Expert-level experience managing Microsoft 365 tools, including Exchange Online, SharePoint, Teams, OneDrive, and Power Automate.* **Endpoint Management**: Advanced endpoint management capabilities, with Intune expertise required and Tanium experience considered a plus.* **ITSM Workflows**: Mastery of ITSM workflows and tools, particularly ServiceNow, for seamless incident, problem, and change management.* **Windows OS & Endpoint Security**: Strong understanding of Windows operating systems, patch management, endpoint security, and data protection regulations.* **Automation Tools**: Extensive experience with automation tools (PowerShell, Power Automate) to optimize workplace processes.* **End-User Deployment**: Proven track record in designing and implementing scalable, secure end-user deployments.### **Soft Skills:*** Stress and Priority Management* People and Resource Management* Team Collaboration Skills (including remote teams)* Client Focus / Customer Satisfaction* Adaptability in Multi-Cultural Environments* Project Management Skills (a plus)* Strong Leadership & Influencing Skills* Quick Decision-Making### **3rd Party Supplier Management:*** SLA, KPI, and Operations Delivery Control.### **Knowledge / Experience:*** Strong knowledge of Microsoft Operating Systems and Hardware Infrastructure.* Proficiency in troubleshooting Microsoft workplace applications and developing plans for end-user deployments and technical support processes.* Familiarity with ITIL v4 best practices and implementing change management processes.* Ability to prioritize tasks in a fast-paced environment.* Strong communication and interpersonal skills, with the ability to effectively collaborate with individuals at all levels of the organization.* Proactive, self-motivated, with a passion for continuous learning and staying updated with the latest Microsoft technologies.### **Work Experience Requirements:*** **5+ years** of proven experience managing Microsoft productivity tools and technologies, including Office 365 and Power Tools.### **Languages:*** **EU**: English and French (not limited to these).### **Location:*** **France** (Paris)
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