Senior Engineering Manager

OverviewSenior Engineering Manager - AI at AlanWe are building AI-powered healthcare tools that 700K+ people depend on across France, Spain, Belgium, and Canada. Our customer support systems handle 50K+ member interactions daily with AI assistance; when they break, people rely on us to provide healthcare guidance.Your leadership directly impacts how we deliver exceptional care to our members. In 2024, our AI-powered support tools reduced response times by 60% while improving member satisfaction scores.What you’ll build and who you’ll work withAI support platform: Intelligent systems that help our support team resolve member queries faster and more accuratelyAutomation engine: Smart workflows that handle routine tasks, allowing our team to focus on complex member needs and relationship buildingNext-Gen member experience: AI tools that anticipate member needs and provide proactive healthcare guidanceRoleYou’ll lead 6-15 engineers across multiple crews, working closely with product managers, support operations, and data scientists. You’re the bridge between cutting-edge AI technology and real member impact. In this role, you will:Set technical direction: Balance debt with features, establish quality standards through code reviews, and drive operational excellence in monitoring and securityBuild talent density: Strategic hiring, honest performance management, and engaging technical challenges to excite engineersEnable effective collaboration: Foster psychological safety, knowledge sharing, and proactive management of team dynamicsDrive strategic alignment: Align with product partners, improve development efficiency using modern tools, and balance technical needs with business goalsStay hands-on: Architecture decisions, technical problem-solving, and maintaining your engineering skills while developing as a leaderWhy this role is specialDual impact: Shape technical excellence and team growthAI at scale: Lead teams building production AI systems that serve hundreds of thousands of healthcare interactionsLeadership growth: Influence engineering culture, mentor future leaders, and drive technical strategyWhat we’re looking forLeadership experience3-5 years managing engineering teams with a track record of building high-performersExperience scaling teams and establishing engineering excellence standardsTechnical foundationsStrong technical background with ability to guide architectural decisionsExperience with modern development practices and AI-assisted development toolsWhat we valueBalance technical debt with feature delivery while maintaining qualityDevelop people as much as you develop productsClear progression in management career – increasing team size, scope, and strategic impactMission alignmentHealthcare technology and AI innovation excite youGreat engineering teams are built on psychological safety and continuous learningHow we workLocation: You must be legally eligible to work in France, Belgium, or Spain.Hybrid approach: Offices, sponsored co-working hubs, or full remote – we want you where you’re most effective at leading and developing your teams.Growth mindset: Every Alaner gets a dedicated coach from day one; as a leader, you’ll have additional support for developing your management skills.Important note: We hire people, not roles. If you’re excited about this opportunity but don’t check every box, we’d love to hear from you.Inclusivity note: We encourage applications from all backgrounds; encouraging diversity strengthens our learning and success.Remember, this is just a guide, not a checklist. We’ll be thrilled to receive your application. Check out our About Alan and Career pages, as well as our Medium, blog, and Glassdoor page for more info.Seniorit y levelMid-Senior levelEmployment typeFull-timeJob functionEngineering and Information TechnologyIndustriesInsuranceReferrals increase your chances of interviewing at Alan by 2xGet notified about new Senior Engineering Manager jobs in Dijon, Bourgogne-Franche-Comté, France. #J-18808-Ljbffr