FinOps Analyst

As an AR Collections Analyst, you will support Amazon’s strategic customers to identify and resolve billing issues, reconcile accounts and drive monthly collection targets. A successful individual will be self-motivated—someone who can recognize how processes can improve and effectively implement positive changes. The candidate must also be able to build strong cross-functional relationships and demonstrate exceptional organizational skills and attention to detail. You will earn trust with our customers to facilitate timely payment.Amazon seeks a Collection's analyst with at least 2+ years F&A experience in a large customer-oriented corporate environment.ResponsibilitiesManage a portfolio of customer receivables and work to maximize Amazon’s cash flow by solving customer payment issues.Full cycle of accounts receivable past due balances, including: research, analysis and account reconciliations.Contact customers and schedule resolution sessions to understand the procure-to-pay cycles of our customers.Manage and resolve invoice discrepancies to ensure timely and accurate receivables.Manage internal and external Accounts Receivable inquiries.Maintain customer relationships by responding timely and accurately to both internal (company) and external (vendor directly) questions and requests for information.Understand the Amazon billing processes to provide guidance to customers, identify defects and drive resolution upstream of AR.Understand the pain points of customers and solve our customer’s problems.Provide prompt, efficient, detailed, customer-oriented service to customers.Escalate when appropriate to direct manager and/or senior leaders.Keep detailed notes, task creation and reminders in our collections tools.Act as the Voice of the Customer for our top tier customers and Sales Teams, reporting and acting on observed areas for improvement.Actively seek solutions to customer and sales needs, communicate trends to leadership, and suggest innovative solutions on behalf of the customer experience.Analyze trends and suggest process improvements.Perform other projects and duties as required.Working ConditionsNormal Office Environment.Report daily to the Pasay office.This role will primarily be reporting on a night shift and may also be requested to be on shifting schedule from time to time.Work during Holidays as may be required by the Company.May be asked to render overtime on critical and peak times as may be required by the Business.Basic QualificationsBachelor's degree in Accounting, Finance, Business Administration, or related field2-4 years of experience in accounts receivable, collections, or credit managementExperience working with distribution channels, resellers, or B2B customers preferredProficiency in Oracle, SAP, or similar ERP systemsAdvanced Microsoft Excel skills (pivot tables, VLOOKUP, data analysis)Experience with accounts receivable aging reports and reconciliationKnowledge of billing systems and cash application processesStrong understanding of AR processes including invoicing, collections, and dispute resolutionAbility to manage high-volume portfolios with multiple stakeholdersExperience in credit analysis and risk assessmentKnowledge of payment terms, credit policies, and collection strategiesExcellent written and verbal communication skills for interacting with external partnersProven ability to build and maintain relationships with resellers and distributorsStrong negotiation skills for payment arrangements and dispute resolutionAbility to escalate issues appropriately and work cross-functionallyAnalytical & Problem-SolvingStrong analytical skills to identify trends, risks, and opportunities in AR agingAbility to investigate and resolve billing discrepancies and payment issuesData-driven approach to prioritizing collection activitiesProcess improvement mindset to enhance efficiencyFamiliarity with Amazon Leadership Principles, particularly Deliver Results and Earn TrustAbility to work in a fast-paced, metrics-driven environmentExperience with automation tools and process optimization preferredAccounts Receivable experiencePreferred QualificationsMBA or Master\'s degree in Finance, Accounting, or related field5+ years of progressive experience in accounts receivable management with demonstrated success in high-volume, complex distribution environmentsProven track record of reducing DSO (Days Sales Outstanding) by 15%+ and improving collection rates in multi-million dollar portfoliosExpert-level proficiency in Oracle Financials, SAP S/4HANA, and advanced automation tools (RPA, AI-driven collection platforms)Demonstrated ability to design and implement scalable AR processes that support rapid business growth across multiple geographiesExperience managing international AR operations with knowledge of cross-border payment mechanisms, foreign exchange risk, and regional compliance requirementsAdvanced data analytics capabilities using SQL, Tableau, or Power BI to drive predictive insights and proactive risk mitigationProven success in negotiating complex payment terms and credit agreements with Fortune 500 distributors and resellersTrack record of building strategic partnerships with external stakeholders that resulted in improved payment performance and reduced dispute cyclesExperience leading cross-functional initiatives involving Finance, Sales, Legal, and Operations to resolve systemic AR issuesDemonstrated ability to influence senior leadership through data-driven storytelling and executive-level presentationsHistory of mentoring junior team members and driving team capability developmentExperience implementing or optimizing AR technology solutions (e.g., cash application automation, dispute management systems)Proven ability to thrive in ambiguous, fast-paced environments while maintaining accuracy and attention to detailStrong business acumen with ability to balance customer relationships with financial objectives and risk managementCertification in credit management (CCE, CBF) or Six Sigma/Lean process improvement methodologiesDemonstrated ownership of end-to-end AR processes with measurable impact on working capital optimizationOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.Posted: January 9, 2026 (Updated about 20 hours ago)Posted: January 24, 2026 (Updated about 22 hours ago)Posted: January 24, 2026 (Updated about 23 hours ago)Posted: January 24, 2026 (Updated 1 day ago)Posted: January 8, 2026 (Updated 1 day ago)Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. #J-18808-Ljbffr