Expert Project Manager

Expert Project Manager – Global Trade‑in Country & Category Manager Back Market is a global marketplace for refurbished devices, mission‑driven to make tech reliable, affordable, and better than new while reducing environmental impact. We need an experienced project manager to lead country and category growth for Trade‑in. Your Mission (If You Accept It) Own the bi‑annual budget exercise, set targets for your scope’s metrics, and align them with Trade‑in and Back Market profitability and customer satisfaction. Be accountable for the P&L per country and per category; explain variations vs target, identify root causes and propose corrective actions. Monitor, analyze, and report on key country and category metrics to measure success, inform decisions, and guide future initiatives. Define KPIs and build the tracking framework & tools for assessing and monitoring your area of business. Run current operations: Identify, size, and prioritize opportunities for volume and value growth, process optimizations and increased profitability; lead and execute the related action plans. Perform in‑depth analyses on internal data and market & competitor watch (prices, strategic moves, marketing). Audit, identify, size, and prioritize the different levers: countries and categories, upgrade vs sell, organic vs paid channels, customer acquisition vs repeat, market growth vs market share. Identify and prioritize opportunities to launch trade‑in in new countries and categories; lead the launch, coordinate teams, set targets, track impact, and ensure we reach full potential according to forecast. Communicate effectively on your scope’s ambition, progress and wins to the Trade‑in team and beyond; engage Country Managers and key leaders. You Are in the Right Place If You have a master’s degree or equivalent. You have at least 7‑10 years of experience in a fast‑paced, high‑demanding environment (tech, scale‑up, e‑commerce, consulting) with accountability on a large business unit. You have an entrepreneurial and proactive spirit, and can manage projects end‑to‑end, from strategic thinking to concrete implementation. You are impact‑driven and creative in finding solutions to achieve your goals in a frugal, fast‑paced environment. You have a strong track‑record in cross‑functional project management, collaboration with various stakeholders and communication (written and oral). You are data‑driven with a keen interest in drawing insights from data; you can extract and analyze data autonomously, and model complex projects or forecasts (mastery of Gsheet, basics of SQL are a must). You are fluent in English; French is a strong plus. Bonus points for: Experience on process automation (Zapier, Workato, creation of AI agents) – willingness to learn required. Experience with CRM tools, Google Analytics, data dashboarding and visualization tools (Tableau, Looker, Amplitude, …) – willingness to learn required. Other languages: Spanish, German. Why Should You Join Us? Back Market is committed to diverse teams of people from all backgrounds, experiences, and perspectives; we’re a high‑scoring certified B Corp company. Benefits A mission‑driven work environment where your day‑to‑day makes an impact on the planet. Hybrid work environment: 2 remote days a week, 1 remote work week per quarter, plus 3 flex days. Employee Resource Groups, mentorship programs, comprehensive accessibility policies, and cultural competency training. #J-18808-Ljbffr