Operations Coordinator

OverviewBe among the first applicants to join Alan. Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one system, connecting private, public, and direct-to-consumer care to create a member-centric healthcare experience. Our mission is to help people live in good health to 100 while helping employers turn health benefits into a valuable investment. We partner with 35K+ companies, serving 730K+ members, with €540M+ ARR, and a team of 650+ across France, Spain, Belgium, and Canada.We aim to deliver prevention-focused care and operate with a culture guided by values that emphasize mission-driven work, customer-led delivery, excellence, collaboration, transparency, bold thinking, and fast, simple execution.ResponsibilitiesRun our Insurance or Health services processes (Ops Runners) and ensure day-to-day follow-up and monitoring of operationsFlag risks and opportunities and drive improvements to processes and service deliveryOperate our processes such as invoicing, claims treatment, provider network management, and internal support through documentationSupervise partnerships (e.g., teleconsultation, claim operators), participate in negotiations, and maintain daily communication for business continuityPerform controls to ensure correct decisions and identify training needsEscalate feedback and help prioritise initiatives to improve delight and efficiencyImplement continuous improvements (roughly 20–30% of time) with product teams, external communications, audits, and process automationNote: Profiles may join different pools and change scopes over time based on Alan’s needs and interests.Location requirement: Based in France, Belgium or Spain.What you will do in detailOperating our processes (e.g., invoicing or claims treatment), manage our provider network, and support internal teamsMonitoring scheme to track volumes, efficiency, and SLAs, identifying risks and areas for improvementSupervising partnerships, including daily communication to ensure business continuityControls and training to ensure correct decisions and identify training needsEscalating feedback to prioritise and support initiativesRun organisation responsibilities include areas such as Alan therapy, Claims, Fraud, Set up, and other pools; roles emphasize delivering excellent service to companies and members and being ready to disrupt traditional insurance and healthcare services.ExperienceWe are aiming to hire within the A2-B level range. We welcome candidates from diverse backgrounds, including:Experience operating processes and services for scale-up companies or in industrial/logistic sectorsBackground in Support functions (Customer Support, People Operations, etc.)Customer-facing Commercial experience (e.g., account management, Customer Success Communications)Event coordination experienceSkillsPassionate about delivering and optimizing operations; comfortable with hands-on, technical process workProblem-solver and challenger with a deep, member/customer satisfaction focusHighly organized with strong attention to detailProficient in written and verbal English and French (C1+), with empathyIndependent learner capable of working in a fast-paced environmentAdaptable and flexibleNice-to-have: experience in insurance or healthcare, and some analytics skillsPerks & BenefitsFair rewards with equity packages for permanent contractsFlexible Office options including HQ office, co-working hubs, or full-remote with equipment sponsorshipTools: MacBook Pro, monitor, peripherals, and headphonesFlexible vacation policy and working hoursDelightful healthcare insurance for you and your children, with varying coverage for partners by countryTransport benefitsLearning & Training opportunities and budget for conferencesCoaching culture with a dedicated coach from day oneParental leave for permanent contractsImportant note: We hire people, not roles. If you’re excited but don’t meet every box, we’d love to hear from you. All qualified applicants are encouraged to apply. This page provides a guide, not a checklist.Job metadata (for reference)Seniority level: Mid-Senior levelEmployment type: Full-timeJob function: Management and ManufacturingIndustries: InsuranceReferrals increase your chances of interviewing at Alan. Get notified about new Operations Coordinator jobs in Metz, Grand Est, France. #J-18808-Ljbffr